If you purchased an HP Pavilion Elite series desktop computer, you may benefit from a Proposed Class Action Settlement.
A class action settlement has been reached in a class action lawsuit against Hewlett-Packard Company (“Hewlett-Packard” or “HP” or “Defendant”) in the United States District Court for the Northern District of California (styled Michael A. Kent, Boyd Daugherty, Daniel Johanning and Jakub Cmiral v. Hewlett-Packard Co., Class Action Case No. C09-05341 JF) alleging, among other things, that certain HP Pavilion Elite series desktop computers are defective and prone to frequent failures, the symptoms of which include, among others, the system becoming unresponsive or locking-up within thirty minutes of a cold boot, according to the Hewlett-Packard HP Pavilion Elite Desktop class action lawsuit settlement notice.
The Hewlett-Packard HP Pavilion Elite Desktop class action lawsuit settlement reportedly involves the following HP Elite desktop computer models: e9150t, e9180f, e9180t, m9600t, m9650f, e9280f, e9280t or e9290f.
Hewlett-Packard HP Pavilion Elite Desktop class action lawsuit settlement class members reportedly includes, unless otherwise excluded, those who purchased, leased, received as a gift or otherwise acquired in the United States an HP Pavilion Elite desktop computer model e9150t, e9180f, e9180t, m9600t, m9650f, e9280f, e9280t or e9290f (the “Affected Models”).
The Hewlett-Packard HP Pavilion Elite Desktop class action settlement reportedly provides the following settlement benefits:
The Repair Remedy. If and after the Court approves the Proposed Settlement, HP will implement a 90-day limited service enhancement program pursuant to which Settlement Class Members whose original one-year HP Limited Warranty has expired and who have experienced or who, during the Service Enhancement Period, experience a Lockup Failure or Blue Screen Failure can reportedly receive, at no cost to them, a Motherboard Replacement (the “Repair Remedy”) by contacting HP or its designated agent on or before the last day of the Service Enhancement Period. Settlement Class Members whose Affected Model(s) is/are still covered by HP’s one-year Limited Warranty can receive any necessary repair (including any necessary motherboard replacement) free of charge pursuant to that warranty. The Repair Remedy does not operate as an extension of HP’s Limited Warranty. On or before the day HP implements the limited service enhancement program described in this paragraph, it will post notice of the program on the relevant HP support forums and on the relevant HP Customer Care webpages. No Claim Form is necessary to receive the Repair Remedy; provided, however, within 90 days of the implementation of the service enhancement program, Settlement Class Members must contact HP or its designated agent in order to receive the Repair Remedy.
The Reimbursement Remedy. Subject certain conditions, if the Court approves the Proposed Settlement, HP will reportedly reimburse Settlement Class Members who paid HP or an authorized HP service provider to repair a Lockup Failure or Blue Screen Failure in an Affected Model prior to the availability of the limited service enhancement program for the amount of any such payment (the “Reimbursement Remedy”). In order to receive the Reimbursement Remedy, an eligible Settlement Class Member must submit a timely and properly completed Claim Form and must also submit documentary proof – through a receipt, invoice, credit card statement or cancelled check –demonstrating that he/she is a member of the Settlement Class and paid HP or an authorized HP service provider to repair a Lockup Failure or Blue Screen Failure in an Affected Model prior to the availability of the limited service enhancement program described above and the amount of such payment.
The Court will reportedly hold a Fairness Hearing at 9:00 a.m. on July 29, 2011 at 280 South First Street, San Jose, CA 95113 to determine whether the Hewlett-Packard HP Pavilion Elite Desktop Settlement is fair, reasonable and adequate to the Settlement Class.
For more information on the Hewlett-Packard HP Pavilion Elite Desktop class action settlement, visit the Hewlett-Packard HP Pavilion Elite Desktop settlement website:
www.HPEliteDesktopSettlement.com
If You Have Thoughts On The Hewlett-Packard HP Pavilion Elite Desktop Class Action Lawsuit Settlement, Share Your Class Action Settlement Comments Below.
Yes, I was out tons of money, new computer, lost time off of work, and they said that no one else had this problem…. I have suffered monetary losses, and want to get reiumbursed. Thank You, Miss Darr
Great news! I have fought with that damn computer every day since I bought it in 2009 and spent countless hours with HP tech support during the warranty period trying to convince them it was not a software problem. Now the warranty is expired and it still blue screens to this day even after re-installing windows twice and replacing the video card once.
My computer crashed out just two months after I bought the thing. Several crashes later, I still get no sound. I called and asked to extend my warranty. Instead, they sold me a four year extended warranty to a printer. I usually buy a new printer every two years. I will never buy another HP product. They are horrible!
I’m in the same boat. I bought what I thought to be a top of the line computer, and the moment I get it home, blue screens, lock-ups and so on. Contact HP, load their BIOS update with a remedy that never really worked, along with two reinstalls of Windows, and I still have the same issues. No real help from HP.
Ha – I fixed this – happened to me every day at least twice. Hard drive system controller.
After several crash I tried to install new hard drive, give me error message the recovery disk was useless, only work the same hard drive.They are horrible too!!
I sent my m9600t back to HP once during the warranty period. They returned it and it “worked” for about 9 months. I still had BSOD issues, but like everyone else, I got used to just rebooting every couple of days. No big deal…right? Then at 2 months out-of-warranty, the computer failed completely! I called Tech Support, and, get this, they charged me a $99 service fee to trouble-shoot the problem over the phone. I agreed and the geniuses arrived at the same conclusion I did prior to calling them…. a failed motherboard! Here is how the rest of the conversation went: Me: “Can I have my money back?” TS: “If you want tobuy a new motherboard for $295, we will subtract the $99 fee”. Me: ” I could almost buy a whole new computer for $295.”. TS: “Yes this is true, if you want tobuy a new computer, we will subtract the $99 fee”. So guess what? I bought the new computer for $549 and they refunded my $99 fee. So now what? Can I get a refund?
It’s about time! Too bad it takes a law suit to get H.P. to stand behind their products. As with all the others, I’ve had issues since day one. BSOD and system freezes happen all the time & I’ve given up on being able to use an external HD. I bought an additional warranty after the first year expired, but those are useless. Who has time to spend hours on the phone with support, only to hear them say you need to reinstall everything back to factory. That’s a lot of work…especially when it does not resolve the problem.
The same here. It is totally waste of time!
I sent in my claim form months ago. When are we supposed to get our new motherboards? This is ridiculous. I can’t wait and have to buy a new computer. I would rather have my purchase price reimbursed so I can get a different model.
The replacement program for new motherboards is now live. I just had my free-of-charge shipping box sent out after i confirmed that i was eligible.
Go to the following link for details and the phone number you need to call:
h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c03087285
Are there any updates to this? I know this was a big problem for their computers at one point, and they even extended the warranties of some models because of this. My wife’s HP dv4 AMD laptop just went black and won’t boot. Caps lock and scroll lock lights just blink every few seconds. Sounds like they are still making laptops with these defective motherboards! Anyone have any news on another class action or any way we can get them to repair this?
I just heard about this law suit stuff a few days ago when my PC died. Of course it is out of warranty and I missed out on the replacement.
I have been trying to find out the revised part number so I can get one. I have found a lot on the internet with the HP part# and some with a different # but listed as replacement. Most of them state “refurbished”, even the newer #. I know they made a revision but I cannot find anything on it. I don’t want to wind up buying another defective one.
Anyone have info on this?
OK. boys and gyrls don,t bay this FFF comp. any more …crap..crapy,,