Samsung Refrigerator Owners File Class Action Lawsuit Complaint Against Samsung Over Alleged Defect That Causes Refrigerator Coils To Freeze Over.
A class action lawsuit has been filed against Samsung Electronics America, Inc. and Samsung Electronics Co., Ltd. (hereafter “Samsung” or “Defendants”) in the United States District Court for the District of New Jersey (styled Jeff Weske, Jo Anna Frager and Darryl Myhre v. Samsung Electronics America, Inc. and Samsung Electronics Co., Ltd., Civil Action Case No. 2:10-cv-04811-WJM -MF) alleging, among other things, that Samsung sold refrigerators containing a defect that causes the refrigerators’ coils to freeze over, resulting in the failure of the refrigerator to cool, which has caused consumers to suffer damages for lost groceries, spoilage and repairs, according to class action lawsuit news reports.
The Samsung refrigerator class action lawsuit complaint reportedly alleges that certain Samsung French door, side-by-side and bottom freezer refrigerators (model numbers RF266AASH, RS263BBWP, RB1955SH, RS2533SW, RS267LASH, RS267TDRS, RS2630WW) the refrigerators are designed and manufactured with heated coils that are intended to prevent excess frost from developing in the back of the machine, but instead of preventing frost, the coils allegedly allow frost and ice to build up in the refrigerators until the ice clogs and/or disables the machine’s fans, making it impossible for the fans to work to keep the machine cool.
The Samsung refrigerator coil class action lawsuit complaint is reportedly brought on behalf of the following putative class members, unless otherwise excluded:
All persons or entities residing in the United States who own, or have owned, Samsung refrigerator models RF266AASH, RS263BBWP, RB1955SH, RS2533SW, RS267LASH, RS267TDRS, RS2630WW and/or any other Samsung refrigerator model containing a defect that causes the refrigerator’s coils to ice over and the refrigerator to stop cooling.
For more information on the Samsung refrigerator coil class action lawsuit, read the Samsung class action complaint.
If You Have Thoughts On The Samsung Refrigerator Coil Class Action Lawsuit, Share Your Class Action Comments Below.
someone please tell me how to become part of this suit! I’m experiencing these problems with my bottom freezer model. Thanks!
It looks like you can request information about the lawsuit from one of the lawyers handling the case from this website.
http://www.zimmreed.com/Samsung-Refrigerator/20856/
Good Luck –
The first time we had an with issue the coil freezing up , we had to at the advice of online techs use a hair dryer to unfreeze the coils in order to get to the major problem, order a new ice maker, and install it. It worked for a couple of weeks before the same problem occured again. We simply melted the frozen mess as before, disconnected the ice maker and removed it. Just as many of our neighbors in Franklin, we don’t have any extra cash to deal with sudden unexpected problems such as this.
We relied on buying bagged ice to get us through.
We had also noticed during this periodof time that the temperature inthe fridge and freezer didn’t seem to be just right.
On 2/7/2012, the digital display went out on the unit. We have a RB215LASH/XAA Model. We went on line and tried to place a a service order, but received no direct response. I called Lowe’s where we had purchased the refridgerator, got a local repairman’s number because as I had explained to Samsung; by this time our food in the refrigerator was starting to freeze and we had no idea how to measur how cold the freezer unit was getting. A second frantic call from us to the local repairman let us know that he could’t even order the part he would need to fox the fridge until Monday. (All of this was transpiring on a Saturday.) It would take at least a week for the part to arrive and the cost was going to be between $300 – $500. Unfortunately, we did not have an extended Warranty on the Fridge. Our food was freezing in the fridge. We had only had that Samsung since August 2009! At any rate, we ended up having to go to Lowe’s that Saturday night and purchasing another fridge large enough to barely meet our needs and accommodate the food we needed to store. My ony question now is: Where do we sign? This has truly been a nightmare!
Carol and John Deusebio
400 Clay Street
Franklin, VA 23851
cdeusebio@hotmail.com
I have called on numerous occasions to the lawyers that are handling this action, and have yet to be contacted. These refrigerators are pieces of S***. Mine hasn’t even lasted a year. I replaced both fans in the damn thing a month ago, and the freezer is starting to act up already.
We bought the Sansung RS267LASH on Nov. 06. Also purchased the 4 year extended from Lowe’s.Less than a year later had to have ice maker replaced. Took weeks, as very few certified Samsung repairmen in our area. A year later same thing, new icemaker. Year later new ice maker… then it stopped cooling on the refrigerator side. all food spoiled. They said that the fan froze up.. Again it took weeks to get the parts, workedfine for a few months… until the ice maker stopped working AGAIN.. this time I cannot even pull the ice tray out of the unit to look at it… Repairman scheduled…BUT my warranty expires on 11-2011. Does Samsung CARE?? Lowes?? Sorry..S.O.L.!! I will Never buy Samsung anything again!!
Having issues with RF267ABRS fridge. Want a new one that works or co.e and fix it.
I am also having the same problem, same fridge and everything. I don’t know what to do. But I agree about getting a new one or it getting fixed!
I purchased a Samsung RF266AE BP french door bottom freezer refrigerator two years ago. The drain line became clogged with ice about two months ago and I still have not been able to resolve the problem. I defrosted the refrigerator after the fan began to be blocked by the ice then plugged it back in. Same thing happened about two weeks later. So, again defrosted the refrigerator. Called Sears service and waited two weeks for the technician to come to my house. Then he said he could not do anything because it was frozen up again. He said if he took the cover off of the coil, it would become damaged if there is ice present. Now I am waiting for the technician to come back as my refrigerator is being defrosted again.
I wish I could just return the refrigerator. I would buy an American made refrigerator instead of this lemon.
I have a GE bottom freezer fridge and I just had the same problem with my fan freezing up and fridge not cooling, it took 2 months for the repairman to fix it because a new motherboard wasn’t available and the fan problem wasn’t diagnosed until the second month! My Visa warranty program paid $400 to fix now. Now I am getting water under the deli drawer that is freezing up and causing the drawer not to open. The repairman said I need a $95 kit to catch the dripping water. I am so sorry I got rid of my old 25 year old fridge which worked perfectly and never needed repairs.
We had the same problem with our Samsung. Our freezer went out April 2011 at only about 1 1/2 years old. They repaired that and then immediately the water started building up in the bottom of the refrigerator. This went on for months. They replaced the water tank / line but water continued to build up under the bottom drawer and freeze up. We would get an inch or more of water that we sopped up regularly as we waited months for the warranty repair companies to try and fix the problem. Finally Lowe’s thankfully refunded us the full purchase price. After reading the posts above, it definitely makes sense that there is a major issue. I did find links below for additional information: I sent my information to Zimmreed with our refrigerator model #. We want to do all we can so no one else has to experience what we had to go through.
zimmreed.com/uploads/Samsung-Complaint.pdf
zimmreed.com/Samsung-Refrigerator/20856/
https://classactionlawsuitsinthenews.com/class-action-lawsuit-complaints/samsung-refrigerator-class-action-lawsuit-complaint-filed-over-alleged-frozen-coil-defect/
http://www.courthousenews.com/2010/09/21/Refrigerators.pdf
Hope this helps.
I bought samsung side by side bottom freezer and its acting up. Milk is spoiling and temp keeps rising….food going bad. I paid waaay too much for this fridge…its supposed to last!!!!!! At least longer then a cheap 200 fridge! I’m furious! Now after seeing all of these comments, I see samsung are crooks!
Same problems. Model # rs2530bbp has been repaired numerous times. Won’t make ice then does and freezes everything up. Compresser fan has broken at least 2 times and we were lucky we didn’t have a fire. The authorized repair man won’t come any more because Samsung doesn’t reimburse him without a fight. This item is a piece of —-. I have complained and complained to Samsung to best buy but can get no help. Any repairs have only lasted for for a short amount of time. There should be a large lawsuit against this company for selling known defective products.
I purchased a samsung rs2630sh refrigerator in 2006 from Best Buy they have repaired the fans, front panel and water however the unit is leaking freon and I have lost food three times because of non freezing or not cooling and they will not offer help because the warranty expired and I can not afford to pay a repair person to fix the unit. The unit is hot food is lost once again is there a suit for this?
I want to be apart of this, its a scam to sell someone a product so expensive and faulty. Same issue model not listed RB215labp
Can someone please tell me how to join the lawsuit. I have the same problems as the rest from what I have read and I would also like to get some kind of resolution. No more Samsung products for me.
I bought my refrigerator from Sears less than two years ago (French doors with bottem freezer). During the first year the refrigerator stopped cooling. It took Sears almost 2 weeks sent repairman and another two weeks for parts and repair (This is not the old Sears but the new K-Mart/Sears).
The repair involve replacing the main circuit board. Now the freezer section is frosting over and becoming a solid piece of ice. Adjusted temperature for freezer section from O to 6 degrees F and it still does the same thing.
I have never had real problems with a refrigerator in the 50 years that I have owened refrigerators. How can I join the class action lawsuit.
Samsung RS267TDPN – died suddenly after 2 1/2 weeks. I first noticed frost in the freezer and water dripping from the water spout. Upon hitting the water dispenser, it just stopped working. No power. After 24 hours, after putting some bags of ice in the freezer and closing the door rather hard, the power came back on. So after having time to defrost, it began working again. Sears agreed to deliver another one. From what I read here, I better choose another brand. Too bad because it really is a nice looking refrigerator.
WE HAVE HAD OUR SAMSUNG FOR ABOUT 18 MONTHS AND 6 MOS AGO INOTICED WATER UNDER DELI DRAWER NEVER THOUGHT ANYTHING ABOUT IT FIGURED SPILLED WATER. UNTIL A WEEK AGO MY HUSBAND NOTICED ICE FROZEN ALL AROUND THE BACK AROUND THE TWIN COOLING SYSTEM. I KEEP REPLACING FOOD AND NOW HAVE TO WAIT 2 WEEKS FOR PARTS AND THE ICE IS SO BAD THE REPAIRMAN COULD NOT EVEN GET THE BACK COVER OF. BROKE IT TRYING TO REMOVE THIS IS A NIGHTMARE. WILL NEVER BUY A SAMSUNG PRODUCT AGAIN. RF267 SERIES FRENCH DOOR SIDE BY SIDE.
Hi ! I have similar to yours problem with my fridge,model 266 french doors,freeser bottom.Repairperson said evaporator is bad and nonreplacible and told me about that lawsuit.I would like to know if this lawsuit still ~alive~ and what happened with your refrigerator.I still can use mine,just need from time to time clean the ice on bottom.Sinserely Sima Levin.
I have the 266 French door bottom freezers model. I bought it from Lowes in August 2009. After less than one year we had problems with the coils and ice and fans. Big job to fix by ourselves. Now its worse than ever. Same problem again with a broken thermostat as well. That means the computer is shot. I think I will sue Samsung directly in Small Claims Court.
Yes, The RF267 Serires need to be added to the Lawsuit. Similiarly, after about a year of usage, it iced up in the back. After defrosting, it keeps coming back. We MANUALLY DEFROST and it works. It is justs pressing 3 Buttons. However, This is NOT acceptable — but it gets by for this defective product.
Manual Defrosting;
youtube.com/watch?v=nQzO72JlBpc
Problem Identification;
youtube.com/watch?v=tARlz_AWjOM
I hope this helps a very irritating problem.
Bought Samsung model R263BBWP from Best Buy in ’06 thinking it looked like a good value and because of the marketed dual cooling. The refigerator worked well for the first two years and then began icing up. I defrosted it on a weekly basis for nearl 3 months before calling a repairman who knew exactly what the problem was and replaced the heating coils under warranty. Within 3 months the coils began to ice again and the refigerator temperature hovers betweeen 45 and 50…well over the safe range for refrigerating most foods. My wife and daughter have been suffering from a variety of stomach issues for the last 2 years and I wonder if the inadequate refrigeration is to blame. Can’t really afford to spend another $1300.00 to get a new one only five years after the initial purchase. I unfortunately own a Samsung Washer/Dryer, Television, and Surround Sound System but will not purchase another Samsung item until and unless they are willing to take responsibility for this issue and make it right with the consumers.
I have a RS263BBWP sitting out in the garage that I am ready to take down to the dump. It still looks new but don’t work. It failed and was repaired when about 6 mos and then again right when the warranty was up. Now what, join a lawsuit or take it to the dump?
rs267lash bought in 06 from Lowes started going out oct 2011 coil freeze up issue refrigerator side, ice build up contacts evap fan causing it to fail. shelves have been replaced a few times (they just fell apart) I really don’t want to put any money into this nice looking piece of junk. I know it is the evap coil heater that is out (thanks to your posts!) can buy a new one for 65 online. installation cost who knows. Thank the big man above they don’t make cars. Going tonight to look for a new one going to stay with Kenmore or Whirlpool no more foreign fridges
I have the RF266ABWP bought around 2008. Every 4-6 months we have to pull the cover off the coils inside our French Door Fridge and defrost the coils. Samsung knows they have a faulty product but just don’t care because Consumer Reports is selling the heck out of this fridge for them. I want in on this lawsuit so badly.
WE have a quatro samsung refrigerator and are having the same problems. We have had about 5 repairs to this refrigertor. We purchased this model about 5 years ago and thankfully we bought extended warranty. But we are really frustrated with this problem. We live in Canada and from what i can see, this class action lawsuit is in the United States. Please add Samsung refrigerator model #RM255BARB to this lawsuit.
I am in Canada also and we have the same problems with our Samsung bottom freezer fridge Model RB1855SW. Bought at Future Shop. My brother in law has the same model … just waiting for his to go.
We have been having these problems for over 3 years now!!! Contacted Samsung several times.
Just last night came home to a noisy fan and had to chop the ice off the inside of the Fridge and take apart the freezer and chop it away from the fan!!! I have done this several times over the last year. It is getting worse. We are afraid to go away for extended periods as to what might happen. I am frustrated and would like a new fridge!! I would like any people in Canada to contact me or reply to this forum. Is it possible to join this suit or should we start our own??
I have model # RF268ABBP and I am started to have freezing problems a couple of weeks ago now the refrifetator stopped cooling
Am I able to enter on this Lawsuit
I hve model RF268ABBP with freezing problems and stop cooling on 11/24/2011
I have the same problem with mine freezing up about every week. I have to turn it off over night to defrost it and sometimes the refrigerator gets warm and spoils all the food. Ive gotten sick twice from it. Now, the green light on the left of the panel is blinking and Im about fed up at this point. I have to babysit this thing because i cant afford a new one and no one will buy it even for a couple hundred bucks, cant really blame them. I would love to be apart of this lawsuit, there should have been a recall on this machine. We deserve our money back for sure. ….if only there were a lemon law for refrigerator. Surely this cant be legal.
I just started to have problems with my Samsung refrigerator.
I brought in 2008. I didn’t buy the warranty because I thought
since it was brand new I shouldn’t need it. Three years later,
I have spent $500.00 to fix my refrigerator, and they tell me
only certificate samsung tech can fix it…. I am going on three weeks
and still no refrigerator.
Purchased a RS267LASH …. ditto ditto ditto,
I there another class action going on ? who do we contact ?
Samsung , refused to sell use the parts , searsparts.com has them !
had to puchase another side by side in garage now !
we had been blaming each other for leaving door ajar !! two years of
bickering! and hmmmmm…..it’s SAMSUNGS poor design …
Hi, I am so mad because I have a Samsun BF266ABRS and it is having the same problem…fan noise….ice build up etc and I’m afraid it’s only a matter of time before it will just stop working. I never owned a new refridge in over 20 years of marriage..and this is what happens when we spend 1600 dollars to get one? How do I become part of this and what can I do in the mean time? I don’t see a way to manually defrost this one?Thanks
My Samsung side-by-side has an icemaker that is frozen up and does not work. I can’t get the ice container off and the repair service I was referred to cannot get to me for a month!
My model is RS265TDWP Delivered on March 26, 2011. Trouble started 7 months after purchase. HELP!
I bought a RS621MDBP in June of 2010 and with in 9 months started having issues until it finally broke down. The repair man said the coils had frozen over causing various components to break. Then it broke again with in a week of the first repair. I was lucky that time cause it was still under warranty. But it has now died again because the coil system has frozen over and killed the fan and the warranty has expired. How can I join this lawsuit?
I HAVE A RS621MDBP WHICH HAS A BROKEN FAN SOUND IN THE FREEZER. FROM ALL THESE RESPONSES I HAVE READ, I WILL INVESTIGATE THE ICE BUILD UP IN THE BACK AND MAY CALL A REPAIRMAN. I THINK THIS FRIDGE IS ONLY A COUPLE YEARS OLD.
I have a Samsung Model # RD2534WW that was purchased in August of 2004. The freezer started icing up on the lower coils about a year and a half ago. I guess I should be happy that I’ve had 5+ years of solid use but I’ve just been taking off the back panel and defrosting it myself. A repair man I called said he’d just do the same thing if I scheduled a service call… But charge me a service call fee plus $50/hour to sit there with nothing more than a hair dryer to defrost it.
Obviously, its still icing up or I wouldn’t have found this site! Have any of the repairs worked for anyone? I’m looking into changing the thermostat but I’m not sure where to begin!
It’s unfortunate that my garage refrigerator, that is nothing short of 17 years old works better than the energizer bunny.
Having same problem as others. Found ice below deli drawers about 12 months ago with the fan making weird noise. emptied refrigerator and defrosted that seemed to work but now having to do it about every 1-2 months. This is ridiculous to pay $2000 for a refrigerator for it to start having problems only a 1 1/2 later. bought it Oct 2008. Have a 20yr Kenmore in Garage that works better than this. Samsung Model RF267AB, Rf26VAB. Not happy with Samsung not stepping up to the plate. Dont bother calling Lowes either. They just don’t make things like they use too. Angela
I bought a Samsung RF267AYERS a little over a year ago and in the last week have been having issues with frost building up in the freezer drawer. I use the recommended settings to no avail. Have now unplugged to try and save Christmas turkey/ham etc etc. Did not see my model on the list. Would like to know more about this as it was an expensive buy for me…a treat that I paid hard earned money for.
Bought Samsung model RF263aebp on 2/19/10 Frozen coils on2/23/11 tech replaced interior back panel and defrosted unit.
Drain hole glogged with ice. 12/20/11 same problem again, waiting on
service from Lowes. extended warranty. If you purchase a Samsung,
make sure you purchase the extended warranty. The second your 1
year warranty expires from samsung, they will not return your calls.
Lowes needs to boycott samsung. Need info on class action lawsuit,
anybody got info,pls contact.
First I would like to say that I heard nothing of this class action law suit. I was trying to figure out why my ice maker doesn’t make ice. However, on a couple of occasions I called the service department when the refrigerator wouldn’t stay cold and they told me to unplug it for about 15 minutes. After doing this several times; I learned not to call them and just unplug it for the 15 minutes. After reading the complaints and having the same issues, I believe the class action suit is warranted. I will not be buying another one.
Have a RF 266 also. Refrigerator temp goes from 19F to 46F with the on board thermometer set at 38. Several shelves and butter door are cracked, ice maker quit after a year. Fortunately I did not buy the extended warranty as it would have been worthless. Have a 10-15 year old Whirlpool in the shop that has had no problems. As soon as I can replace this piece of junk it is history. I am all for the lawsuit.
My father purchased my husband and I a Samsung stove and Frig # RF268ABRS as a GIFT for our New House….. and just short of its one year warranty running out the same problem happen to us (ice on the coils and fan freezing up). Lucky for us my father was wise and purchased a five year extended warranty or we would be in big trouble as we are now on Tech visit #4 and the issue has yet to be resolved – even though they have replace parts and say it is fixed every time. I would be more than willing to join in with the lawsuit. We will never purchase from Samsung again.
Just got off the phone with samsung for now the 4th time over my Rs265labp in the last 2 years. Same problem coil freezing over and now compressor is making a high pitch whinning sound. My warranty is now out as of 2 months ago and despite all my past problems they will not extend it. I paid around $1500 for this junk and unfortunatly i have 3 samsung plasma tvs , a microwave,and surround sound. Had i known this company was going to treat me the way they have i would have never purchased any of their products! I followed the link and plan to join the class action lawsuit and i even mentioned it to them and they didnt care. Justy stated ” sorry theres no options for you and theres nothing we can do”! WOW!!!!
We’ve had our RS2533SW for years with no problems. That is until this last month. I’ve been defrosting the refrigerator now every 2 days, having to take it apart to do so. The starter for the compressor wasn’t working correctly so that was replaced. I don’t remember how much we paid on this when it was new but now I know how much we’ve lost in groceries and repairs. Consider us in.
Any updates on this Class Action Lawsuit would be appreciated. I own Model #RF268ABBP and have had cooling issues like the other models listed. A repairman has worked on it on…three separate occasions. This time it has lasted almost three months. Now the refrigerated area is freezing and the temp won’t go above 20 degrees. So far the freezer area is OK. Based on problems with this unit previously…the temperature in the refrigerator area will at some point rise to above 40 degrees and the freezer may remain in the good range. HELP…please. Thank you!! robert1956@yahoo.com
I live in canada and have the same problem as everybody else. What is everybody doing to fix the problem. I do not want to buy a new fridge as I do not have then money.
sorry the money
We have the RF267ABRS. and having the same problems as all the above . In addition our digital display keeps flashing 88 and can not change it. Sears repairman keeps coming every couple of months and replaces things. Has anyone heard of any success in fixing the problem. The last serviceman said that Samsung has designesd a new rear panel that supposedly lets the water clear better. He is expected to install it in the next week. We are in Canada
model rs267 ice maker broke took 3 1/2 month to get fix before 1year old bought in 2010 now will not cool dont want to put money in it because it seem to be lemon
I have actually had my Samsung for a few years and only recently had issues starting in September of 2010, when I had to replace the mother board at the cost of $400. Now I have an issue with the lower half of the coils being frozen SOLID!!! I called several repair companies and NO ONE will touch this product. I finally found someone and for the low fee of another $400 they will defrost the coils and change sensors???!!! I don’t know about you but I could have bought another fridge for the cost of these repair bills!! NEVER AGAIN SAMSUNG!!!
I also have the Samsung RS263BBWP and yes you already guessed, it builds up water under the bottom drawer that evetually spills over into the floor. Samsung really needs to raise their hand and take responsibility for their defective merchandise.
I have a rf26xaers that i bought from lowes about 3 years ago and it is icing up in the back where the twin cooling is. This sucks, I have never owned anything other than the old ghetto fridges and I finally sprung for what I thought was a nice stainless fridge and its not working not to mention I just lost a couple hundred dollars worth of food. Real nice Samsung. I could of really used a break this month since I barely made my mortgage and maxed my card to buy this food.
RS263BBWP – Just had the coil freeze problem recently with my fridge. After some searching I found out about removing the back panel. TONS of ice all over the coil. I cleaned all the ice off with a hair dryer, but the fan is not working either. I’m not sure how to test it, but the coils are getting cold and forming frost again. I’ve never had a problem with this fridge in 5 years. I will definitely look at a different brand if I have to replace it.
Model #RS261MDBP has frozen up twice since January 2012, it was purchased in May 2010 from Best Buy, 1yr. 8mos.!!!! This is actually the 1st problems we have encountered but the bottom of the ice maker bin is cracked, noticed that the other day when I removed it to thaw the damn thing out again!!!!!! How do I get on this suit???????????????
I have the RB215lash and I am experiencing the same scenario , the freezing of the fridge and the defrosting and refreezing of the freezer. The unit runs none stop it is costing me money to keep this 3 year old refrigerator. A product that cost this much should not be defective as this one is.
Mike of AZ
I have an RF267AEWP French Door bottom freezer fridge. It’s just 2 years old… (a year out of warranty). The fridge part is iced up to the point where the fan’s making noise… (like it’s hitting something – I believe it to be ice)… I can see Ice through several of the opening’s at the back of the fridge, and at this point am planning on using my extended warranty to address it…
After reading this, I’m wondering if this will ever be “right”.
You need to take everything out of it and unplug it from the power asap. Ice builds up on the evaporator and soon starts obstructing the fan which would lead to its failure. I just had that problem and the fridge no longer works. My fridge is only 16 months old and feels like my lunch cooler. Samsung would not admit to the problem and my research found out that a repair like this might cost around $400-500. I sincerely hope that the alleged lawsuit against Samsung is ruled in the consumers best interest and they cover everyone expensive repairs and product loss.
Guess what this problem is also in the model SRS594HNSS and I live in Perth W/A. so it is world wide,no wonder they won’t do anything about it,I have now got to buy a new fridge but it won’t be Samsung.
Feb 17 2012
Samsung
http://www.Samsung.com
To whom it may concern:
I purchased a Samsung refrigerator R5267/R5269 in 6/07/06. I would assume it would last for some time. Yes we understand the limited warranty and parts but, one would expect a refrigerator would last for a decent amount of time.
I have had refrigerators in my life time but none can compare to this piece of crap. The water only runs when it feels like it, the vegetable draw had to be removed because of ice buildup. The buildup of ice in the back of the Chill draw was so much it broke loose and pushes the draw out. Now the Chill draw is hanging for dear life. Anything below the Chill draw will freeze. We also keep a towel on the floor for leaks when water tried to run.
I tried to call service is in area but no one wants to deal with Samsung products they said parts are hard to fine. There may not be anything we can do at this time but I had to let you know about your product. It is very stressful to retire and find out what you put your money into does not work. We hope other customers do not have to relate to this problem.
Sincerely;
Carol Hopkins
I have a Samsung bottom frezzer refrigerator model # RF266AASH/Xaa and now the icemaker has broken for the 3rd time, twice while it was under warrenty and it took two and a half months for the repairman to fix,(he could not figure it out) it was the circuit board. Now the ice maker is broken for the 3rd time, guess its time to go out and buy another Samsung (right), the review on the samsungs were great but I guess words are cheap and so is the design of their products.
Just to add to 6th post above…………………”IT” has frozen up again and the freeze up from the 2nd time, from which we “thought” we were in the clear……..I made damn sure I got all of the water out of it to!!!!!!!
Model# RS261MDBP, 1yr. 9mos. old……..what a POS!!!!!!!
I have a Samsung RS265TDRS and last week it started making this loud noise as if I had a tractor running in the kitchen downstairs. So, I figured it was coming from the back right side and ones I opened that door it would stop. I shut the door and here it was again. It got so loud that we could hear it upstairs with the doors shut. My wife and I cleared some of the shelves and drawers and we could see the ice built up on the back wall around the lights and air vents. So we unplugged it and let it sit for a while to let that ice melt a little bit. After a while we plugged it back in but left a lot of the food outside so the air can circulate better and hoping that the built in defroster would kick in and take care of the rest. Well, the fan stopped making the noise but only worked for another day. Yesterday morning I found a puddle of water and the cooler temperature flashing at 36’F so I though the defroster finally worked and melted the ice. Not exactly. The cooling fan refused to work any longer no matter how many times we unplugged the fridge and plugged it back in. Now the temperature is stuck between 55-60’F and I am afraid that all the food including the baby’s stuff is going to be spoiled tomorrow. I already called Samsung and…Main Warranty just expired ! I was told that the unit needs to be serviced and there might be a chance that the problem might be covered by the 5 year warranty of the sealed system. I left my name and number and I am expecting a call from their service appointment team. Then I found out about the ongoing lawsuit and my problem sure sounds like it is a part of the global consumer problem with the Samsung refrigerator defect that Samsung would not admit or recall. It is a great shame that they would not admit that they built quite expensive refrigerators that tend to fail within 12-18 months of use. I have never had a problem with any other make or brand, especially one that is 16 months old. If anyone has any information on how to join that lawsuit, please let me know. I would greatly appreciated that and hope to hear from you soon.
By the way I was told that that repair might cost around $400-500
We have a Samsung RS263 TDWP/XAA we purchased at Sears in August of 2010. It has the same problem described by owners of this class action suite. The refrigerator coils and fan freeze on the refrigerator side, but not the freezer side. The repair man said that he wanted to replace the temperature sensor and the mother board. This is about a $450 repair. However, it sounds like this will not fix the problem.
I have a Samsung RS261 that I thought I would be happy with. Well…turns out I bought a defective product. I hope we win the settlement and are allowed to get new refrigerators. We sure deserve it.
I also purchased a samsung refrigerator to put in our new house in 2004. We paid a lot for the twin cooling side by side fridge from best buy, model RS253BAWW. 7 months ago the fridge began not cooling to its normal usual temperature. What stayed at 36 was now increasing to 47+ degrees. This lasted for a while, then slowly began to creep even higher. We too called a samsung repairman to use fans and blow dryers to remove and thaw the ice from the inside of the fridge. This did remove ice, but fridge maintains 57 degrees now. The freezer is now starting to have the same issue with an increase in temperature. I don’t know what to do except for buy another fridge, duh… not a samsung! This is a disgrace and samsung should replace or at the very least reimburse all these poor customers. They truly should be ashamed putting their name on any product at this point, cause truthfully, I will never buy a samsung product of ANY kind!!!!
I read through some of the complaints, is this lawsuit still active? I was told, just today, by a Best Buy repairman that the heater is out on my Samsung Model RS2534WW and that the amount of work involved in getttig to the heater would cost me the equivalent of a new, more reliable refrigerator. The freezer coils have been icing over for the last few years, I have been defrosting it myself. It’s just got to the point my 7 year old Samsung is worst off than my 20+ year old garage refrigerator. The Samsung was bought brand new when we moved into this house… As the saying goes, They don’t build anything like they used to. This Samsung purchase was a waste of $1600
I guess I should count myself lucky considering I’ve had my (RS2578SH) Fridge since 2005 and only now has this problem started. Still, it’s unacceptable especially considering the number of people this is happening to and the period of time over which Samsung has been aware! My problem began two weeks ago. At that time I found a fix on You Tube which required me to remove the bottom cover and use a hair dryer to defrost the coil. It did resolve the issue, but as of yesterday, it has come back all over again and this time it looks even worse than before. With warmer outside temps, I predict more humidity and even bigger ice build-up problems during the spring/summer months. I’m handy, so I’ll check the heating coil to see if that has gone out and is the root cause for my particular model’s (RS2578SH) problem. But if not, I too would like to join in this class action!!! Refrigerators of my past have lasted well beyond 7 years. Most, even triple that amount of time!!! For $1900, I expect a state of the art appliance that will last at least 15 years. That’s not too much to ask considering the performance of other refrigerators I have owned for a fraction of this cost!
Where can I sign up too!!!!!
We have a RF267ABRS model. Water then ice formed under the chiller tray. Removed the ice several times because the tray wouldn’t come out. Traced the source of problem to the coils and the non-functioning heater element and a frozen drain hose. On the recommendation of a neighbor, I may install a piece of wire to the element and snake it into the drain hose. Trying to determine where the hose drains to…Of course, we’re about 9 months out of warranty on our less than 2 yr old unit. Any help would be appreciated! How do we join the class action lawsuit?
I have a RF266AEPN that is not cooling in the refrigerator section that is just past two years old . This is a French Door model with a bottom freezer. The Freezer seems to be working adequately and keeping temperatures at -2 degrees and it is making ice. The Refrig section is at around 51 to 53 degrees F, much above the desired setting of 38 degrees F. I see ice buldup in the vents at the back of the refrigerator. I sounds a lot like the same problems that everyone else is having. This appears to be a design flaw in all their models. Samsung should be forced to come up with a fix and supply it to all that have this problem. My daughter has the same refrigerator that is about three years old and has not had a problem …………knock on wood!
I need help with trying to find out about the lawsuit. My model is RS261MDBP
OK, this is the web site of the law firm that is handling the case :
http://www.zimmreed.com
Call For A FREE Legal Consultation
800-755-0098
YOU NEED TO GO ON THE WEB SITE AND SUBMIT YOUR COMPLAINTS AND THEY WILL CONTACT YOU WITH FURTHER INSTRUCTIONS. GOOD LUCK TO EVERYBODY!
When we purchased a Scamsung ( Samsung) refrigerator model rf266abpn back in late 2009, I thought it was supposed to keep things cold, not freeze up and get hot and spoil all of your expensive food !!! If I’d wanted another oven , I’d have bought one ! We purchased it from Lowes, and when we approached them with our problem, they , of course , passed the buck to Scamsung who screwed up the service order, then cancelled the service order without informing us, so while we were awaiting a service tech to come and fix our refrigerator
( a week before Thanks giving ) they cancelled the service visit and did not tell us. After having no refrigerator for nearly THREE WEEKS , and Christmas coming fast , they finally managed to get a service tech to come and try to fix the problem ….
No such luck !!! Since then , this scenario has re-occurred at least a dozen times !! I’m getting tired of transporting all of the food to coolers, and the old rusty refrigerator in the shed. Which is over TWENTY YEARS OLD by the way … Boy, they sure USED to know how to build ’em . What the heck happened ?!?!?!? That old refrigerator in the shed has a light bulb in it ( which still comes on by the way ) , and nothing else . Maybe if my new refrigerator just had a light bulb in it and not all of the rest of the unnecessary , digital crap that makes it look more like something out an Orsen Wells novel than something to keep my beers cold , I could go to the grocery store and be able to buy items that have to be refrigerated after opening … Will somebody please tell me what I have to do to get some compensation on this disastrous purchase . The frige in the barn is packed , and my beer is hot .
We bought the Sansung RB215LABP on Mar. 07. We also purchased extended warrenty from Lowe’s. Less than a year later we had to have the mother borad replaced. It took weeks, Lowe’s ended up giving us a loaner frgi. There aren’t any certified Samsung repairmen in our area. We lost $250.00 worth of groceries. The warranty ran out; and we’re still dealing with a defective peice of JUNK!!!! It either it will freeze everything to the point of frozebite or it will defrost everything! The freezer won’t stay at set temputure…the recommendent setting for the freezer is 10 degrees, however it will reset it self to 37 degrees causing everything to spoil! I’m so sick of this. And know one wants to take responssability. I no longer have warranty…It makes me sick to think that we spent close to $2,000.00 on a brand that its known for excellances; and it turned out to be a peice of crap!!!! No one Cares, everyone passes the bock! Does Samsung CARE?? Lowes?? I will Never buy Samsung anything again and I will tell anyone that will hear me…NOT TO BUY Samsung!!
I have this same problem with our samsung refrigerator. It actually expelled a drawer out of the refrigerator in order to be able to close the door. Now I have had to unscrew the screws holding on the meat drawer as it was tilting all of the sudden. I have had this worked on at least 2 times. I just saw this class action lawsuit. Is it too late to join onto it. I am going to have to pay to replace my very expensive refrigerator because it will not be fixed. Also the automatic ice maker has chewed plastic parts and spewed them into various soft drinks during the past 6 months. I am really disgusted with this Samsung Product and would like a refund of my money. Not to mention losing an entire refrigerator full of food and freezer full of meat twice. I can no longer store milk in the door of it as the milk goes back after a few days even though the 38 degree temp. reading says it is at the correct temp. I am guessing that there is a giant “ice dam” in the back of the refrigerator pushing out all of the drawers. Soon I won’t be able to keep anything in it except baking soda.
My family and I have just experienced the same problem! Our freezer stopped working completely. The temperature won’t stay on -2, it jumps to 53 which obviously won’t freeze anything. We’ve only had it for 4 years, which for a fridge it’s not that long. These new high tech appliances are very defective. I have no idea what to do about this. Do i pay for repairs or pay 3 grand to replace it. This is ridiculous, our last fridge we had for over 15 yrs w NO problems. My model # is Samsung RF266ABPN. WHAT ARE WE GONNA DO??????????
I have a Samsung RF217ACWP, a bottom freezer top French door model. It has temperature control problems that cause food to freeze in the refrigerator section. I turned up the control from 37F to 39F but it still still happens. Not sure that this is related to the freezing coil problem.
Samsung RS253BAWW,side by side,freezer works well.doesent make much ice though,fridge evaporator freezes up every 4 to 5 days,have to take apart and thaw with a hair dryer,getting pretty fast at that detail.have replaced all the thermistors,checked the heater,still the same proplem,freezes up.best buy product,,,,samsung bye bye
April 24 2012
I froze in the refrigerator and had a serviceman from Samsung auth.
I was told 235$ to defrost or I could. I did. Now 2 months later I have the same problem as everyone else. Freezing in the holes on the back wall in the fridge. Oh, no warranty just almost 3 yrs. old My 30 yr old is running fine. Piece of crap I now find out. Bout it at Martin’s App, in Gainesville FL I will tell all the folks I can about this class action law suit including Martin’s Appliance.
We have a Samsung Refrigerator model 267AERS, we bought from Sears just over a year ago for about $2,000 dollars. The fan noise (due to ice build up) has been a nightmare. I have contacted Sears and Samsung and no one will stand behind the product. I cannot believe it’s not tagged to this lawsuit yet. I have unplugged several different time also manually defrosted with a hair dryer. The fan noise and ice comes back within 24 hrs. Now I am looking to replace the evaporator coil to see if that is the fix. My cost doing i myself is about $40. If in fact this works. Does anyone have anything to add to this comment on suggestions or help ? Thank you.
I have a Sausung model RF263AEBP & have the same problem with ice buildup in the vent holes; I had a local repairman that replaced the heating coil & fan which cost about $250.; worked fine for 2 months & now the middle vent hole icing up again; I defrosted it with a hair dryer but that only worked for about a week. As long as Samsung sells defective parts I don’t think this problem will ever be resolved! I will NEVER BUY ANOTHER SAMSUNG PRODUCT AGAIN!!!!
not even 90 days a fter the repairman said to defrost. It sarted building ice in the back wall hole again. Defrosted and got repairman out A@E is authorized. He says since he came before he has another one doing the same thing, and that the talk with Samsung is to replace the refridgerator fan motor kit. Samsung has agreed to do this at no cost I pay the $120 labor fee.
???Has anyone sucessfully repaired these fridges???
christine McCoy
Christine, I thought mine was repaired successfully but about 2 months after a local repairman replaced the heating coil & fan, ice is starting to build up in the middle vent hole again; I think my repairman did all he could, he found out what the problem was-when he took the back panel off, it was completely full of ice; he had a heck of a time trying to get it off; he spent a lot of time on it; he ordered the parts & came back & replaced them but problem starting again. I think the problem will keep persisting unless Samsung starts selling replacement parts that work!!!
I think we have the earliest failure to date! A new French door Samsung model RFG29phdrs/xaa was delivered to our new home on 5/2/12 by Sears contract delivery and installation employees. We returned to home on 5/4/12 and found a flooded house! It appeared water was pumped thru water dispenser for hours. Hardwood floors are now being removed and fans/dehumidifiers have been running for 3 days , hopefully to save cabinets,walls , and to prevent mold and mildew. After initial call to Samsung to inform them of our disaster, we have had absolutely no contact. We were told our case was being sent to “Product Liability Team” and they would be calling us. Ha-ha.
Our model no. Does not match those listed in class action suit, and we do not know if defect lies with the cooling coils. Not sure exactly what we are going to do, but hope someone (Sears, or our insurance co) can recover the thousands of dollars in damage caused by Samsung.
Linda H.
After 2days Samsung French door refrigerator flooded our new house.
Model no RFG29PHDRS/XAA . Connected 5/2/12 and flooding occurred 5/4/12. Samsung will not call us after their customer service person passed details I provided on to their product liability team.
Appears water came from water dispenser on outside of unit. We have several thousands of dollars damage to hardwood floors.
Linda H
I am having the same problem where the fridge is not cooling.
I HAVE A SAMSUNG REFRIGERATOR,AND WAS RUNNING INTO THE SAME PROMBLEM AS FAR AS THE COILS WAS FREEZING.I HAD THREE DIFERENT TECHS TO COME TO MY HOUSE,IM PUTTING EVERY SAMSUNG OWNER ON NOTICE,I HAVE AN RB215LABP.MY COMPUTER WENT AND AFTER 7 YEARS SAMSUNG DONT MAKE CERTAIN PARTS FOR THE REFRIDGERATOR.SO THERE GIVING ME 30% OF WHAT ITS WORTH,WHICH IS ABOUT 650.
Like all the others, I share the same complaint but what I am wondering is; is there any action being taken by anybody anywhere?
Where can we find solutions or results that indicates any progress in the direction of any resolution. Is SamSung still being sold in our stores and if so why? We also want to be part of any action against SamSung!
As many have added – my RS267LBBP – has the same problem. After 3 repairman visits, it is now thought to be the control panel. Don’t even want to tell you how much I have rapped up in the cost of repairs. Seems as though my compressor never shuts down (electric company is happy about that I am sure). So now another $250 to change out the control board (thought now to be the problem). Also, I haven’t been able to use ice/water, because it keeps freezing the water filter (at $40 a pop). What a major inconvenience this has been. I hope those in the case get a large sum just for the “PAIN & SUFFERING” we have all had. If I would have had the money I would have dumped this one long ago. Just saying……..
Samsung RF26XAERS side by side w/ bottom freezer bought from Lowe’s 11/21/09. Been fighting the water in the bottom tray issue for a few months now. Had the frozen water bottle reserviors changed, no help. Looking for a work around other than unplugging it for a day. Going to give the power cooling a try later.
My samsung fridge model number rs263bbwp is also having frozen coil symptoms. Will someone please share more info on this class action lawsuit.
I bought model number RS267TDWP in Oct 2010 and having same problems since May 6th, 2012. I want to be part of this class action lawsuit… If too late how can we open new one? So disappointed with Samsung and I will never buy any of their products again! >_<
I have never been so unhappy with an appliance. I can not keep anything in my freezer without getting freezer burn and I have to put paper towels in all my containers that are in my fridge from getting to much moister and getting soggy. We bought our Samsung rs267 2010.
we just lost our food for the second time in two months. frig. model#rs261mdbp side by side, not even two years old. Sears is still selling this model. buyer BEWARE. Iwant to be part of this lawsuit!!!!!
I have a amsung Refrigerator model # RF266AB not listed on the class action suit but it should be . It is doing exactly the same thing. I purchased my refrigeration 08-05-2009. I have seen complaints on this model also.
My Samsung RS253 was only a year old and it was ll down hill from there, i wasted so much food for years. I will never buy any samsung products again
I have two refridgerators that have been outside in the weather for over 7 years and perform better than this POS Samsung. There will never be another samsung appliance in our home ever again. My Samsung coils freeze on the fridge side and the ice maker despenser lever in the freezer door cannot get parts to repair it, and I want a new refridgerator, or the money to buy one. I am disabled and can’t afford to buy one.
WOW! Samsung should be ashamed to sell these POS units, and they should refund everyone that’s gone thru this. And after reading so many of your posts, trying to repair it sounds to be a waste of time and expense. My 2 year old RF26XAEBP has same problems with icing up and temperatures varying. Gonna make it my mission to prevent others from becoming Samsung victims.
Have a Samsung double doors…. Coils frozen and crackling noise all hours of day and night. Water will not work but icemaker works. Door to refrigerator won’t close so now bins are removed to close door because plastic has warped and now cracked inside fridge. Water leaks on floor. Had repairman out twice. Too costly to repair. Most companies would even make service call as they don’t wany to touch these brands. I I’ll wait till it breaks, which will be soon, since both veg bin and meat bin had to be removed to close door. Such a loss of money. Never buy Samsung anything again!!!
I was ignoring the fact that the fan got very noisy and would not shut off. My husband found that the machine was frozen up, and working for a Japanese mining equipment company, repaired it. My problem with my RB21 series below freezer refrigerator is that the glass shelves hold juice or sauces or anything spilled FOREVER. After hours on the phone with support people, they conclude that I cannot wash the glass where it meets the plastic holder to form shelves. I have a skinny grapefruit knife that almost fits between the glass and plastic and I’ve stood the shelves upright to soak all night (replace meat blood with soapy water forever at least). HELP!
the refrigerator dont work good. no enfria correctamente se me dano todos los alimentos . yo se lo habia informado a sears pero el tecnico me informo que eso en esos articulo nuevos son asi que no habia problemas .pero el problema sigue. ire a tomar accion en doco. es uno porqueria de nevera….
es un modelo samsung side by side nod.rs267mdwp/xaa control no. JJ6746B2A0077210 — MOD.RS261MDWP/ZAA , SARIAL no.JJ674GB2A00760V DONTS WORK GOOD…. NO SIRVE.
Add another one to the list of people having issues with their fridge!! We have a RS267LASH/XAA. We bought it roughly 6 years ago and then suddenly the fridge portion cannot maintain it’s temperature. Samsung sent us on a fiasco of a time trying to service the fridge, but ultimately they have stopped producing the part that’s needed to fix it. So, now we have to buy a new fridge. I will never buy a Samsung product after this experience! Buyers beware!!
If you are thinking to buy a new refrigerator make sure is not Samsung
I bought 1 like 16 months ago RS261 and the circuit board went out. now I have to spend around 400 dollars to fix it.would never ever buy a Samsung product again.piece of a#####.
I bought RF217ACWP side by side, bottom freezer almost 2 years ago.
I bought extended warranty. I bought through Sears. I have had
repair out 7 times. Ice machine has broken 4 times. It makes ice….but its all clumped together.
twice repair has been out…. water freezing in back panel and leaking into drawer below.
I will never buy Samsung again. And I think my next refrigerator will be regular frig with top freezer…. I had a GE top freezer for 20 years before I bought this Samsung…. I read all reviews on it before I purchased… they were all excellent reviews.
Any way the model of my Samsung can be added to the lawsuit?
I thought mine was repaired successfully but about 2 months after a local repairman replaced the heating coil & fan, ice is starting to build up in the middle vent hole again; I think my repairman did all he could, he found out what the problem was-when he took the back panel off, it was completely full of ice; he had a heck of a time trying to get it off; he spent a lot of time on it; he ordered the parts & came back & replaced them but problem starting again. I think the problem will keep persisting unless Samsung starts selling replacement parts that work!!!
I have the counter depth RFG238AA that I bought when my kitchen was remodeled. I had an 18 yr old GE that was still going strong and never a repair. I wanted an up-date stainless steel. What I didn’t want was a fridge to go out in less than 2 yrs. I read all the rave reviews too and thought I’d done my homework. The icing up sounds like a jet coming in for a landing when the fan is going. You can’t even hear yourself think when in the kitchen. I have better things to do than sit on the floor with a hairdryer to fix a lemon of a fridge every time it ices up……like work for a living so I can buy refrigerators for fun.
I have a Lowe’s repair service coming in 3 days. Good service on the timing, but what are they going to do? Replace what will still do the same thing? Fortunately I have a 4 yr warrantee…2 yrs to go. What then? What a pain and a tragedy for all these people stuck with another outsourcing piece of junk….and in this economy to boot.
What ever happened to MADE IN THE USA?????
My model is RS2630WW.
A while back we went through the issue of I guess what was the fan making so much noise and had to unplug it several times. Recently, the ice bin no longer works. The fridge and freezer seem to work but it is extremely hot around the edge on the inside of both doors.
I just had a repairman out on my warrantee that was familiar with the Samsung icing up problems but said there have been no such issues with the counter-depth model that I have with the French door freezer nor have there been with the side-by-side counter depth model.
I wish to correct my above comments as he saw no sign of “icing up” when he took the back plate off of the freezer nor was there any sign of icing under the cold meat drawer.
The noise I was experiencing was taken care of by lubricating the bearings of the fan. My inside refrigerator and freezer temps have remained correct and constant.
To the credit of Lowe’s…the repair service was prompt. I’m sorry I took the bait on the icing up comments but perhaps this will help the folks with the counter-depth models and the fan noise.
We bought a Samsung side by side bottom freezer unit model number
RF267AAWP in March of 2008 from Lowe’s (aka China mart). The ice maker has been repaired due to it not making ice and making loud clunking noises which wakes me up at night. I talked to Samsung and they sent a tech out to fix it. By some miricle the ice maker started making ice but the tech left the new ice maker unit and the circuit board with me because he knew it would fail again soon. It did. I then replaced the ice maker unit and the new circuit board. The unit still makes loud noises but it makes ice now. I never have enough ice. 3 glass fulls and you’re out.When you go to fill your glass with ice it spills ice cubes all over the floor. What a pain. The crisper door has plastic hinges that constantly break off. I have super glued them and even bought a replacement crisper door to swap out when the small tabs break on the hinge.
I would never buy a Samsung refrigerator ever again.
Bad design
Thanks for listening
Gabe V
Purchased Samsung model RF267AERS December 2009 and nothing but trouble since, same repair twice, another repair also…Samsung no help at all!
How can I get added to this class action suit?
Just bought a Samsung rf260 roughly 2 or 3 weeks ago . I noticed right away unusually loud noise coming from either the fan or compressor. Unit is still functional but after reading this I’m worried. My model is not listed in the suit can this noticable noise be normal
My samsung fridge model RF217ACRS is leaking water into the crisper drawers and also leaking water freezing under the drawers. This is a freezer on the bottom fridge. It was purchased 18 months ago. This is unacceptable for a $1400. refrigerator. I have to pay for service and parts. This should be a recalled item. I have read many people have the same problem that just gets worse. AS consumers we should not have to buy extended warrentee of everything we purchase.
I have the exact same frig with the exact same problems as Lizabeth Salinas. We pulled freezer drawers out and found ice build-up everywhere including the air vents. I unplugged it and left the drawer open until all the ice melted, cleaned up the water mess and plugged it back in. It’s working fine for now, but obviously because the defrost feature doesn’t work properly, I expect the ice build-up will happen again.