AT&T High Speed Internet, AT&T High Speed Internet Direct, U-verse Internet & U-verse Internet Direct Customer Files Class Action Lawsuit Complaint Against AT&T Over Promotional Rate Plan For Residential Internet Services.
A class action lawsuit has been filed against AT&T Inc., AT&T Teleholdings, Inc. d/b/a AT&T Midwest and SBC Internet Services, Inc. d/b/a AT&T Internet Services (collectively “AT&T Internet” or “AT&T” or “Defendants”) in the Circuit Court of Cook County Illinois (captioned Richard Sherman v. AT&T Inc. et. al., et al, Civil Class Action Case No. 11-26265) alleging, among other things, that AT&T advertises certain promotional plans at reduced rates for residential Internet service such as AT&T High Speed Internet, AT&T High Speed Internet Direct, U-verse Internet, and U-verse Internet Direct (“AT&T Residential Internet”) and then bills those who sign up for the promotions at the standard higher rate, according to the AT&T High Speed Internet, AT&T High Speed Internet Direct, U-verse Internet & U-verse Internet Direct Promotional Rate Plan class action lawsuit complaint.
The AT&T High Speed Internet, AT&T High Speed Internet Direct, U-verse Internet & U-verse Internet Direct Promotional Rate Plan class action lawsuit complaint is reportedly brought on behalf of the following putative class of persons:
All individuals in the United States who signed up for a promotional rate plan for residential Internet service with AT&T but were charged the standard rate for all or part of the duration of the promotional rate period between July 26, 2007, and the date of trial of this action. (the “Class”)
All individuals in Illinois who signed up for a promotional rate plan for residential Internets service with AT&T but were charged the standard rate for all or part of the duration of the promotional rate period between July 26, 2007, and the date of trial of this action. (the “Subclass”)
The AT&T High Speed Internet, AT&T High Speed Internet Direct, U-verse Internet & U-verse Internet Direct Promotional Rate Plan class action lawsuit complaint reportedly asserts claims for alleged breach of contract, violations of the Illinois Consumer Fraud and Deceptive Business Practices Act and restitution or unjust enrichment.
If You Have Thoughts On The AT&T High Speed Internet, AT&T High Speed Internet Direct, U-verse Internet & U-verse Internet Direct Promotional Rate Plan Class Action Lawsuit, Share Your Class Action Comments Below.
Well, I see that I’m not the only one thinking that AT&T took him for a ride. This is one way (or the only way, really) in which these mega-corporations become so powerful and healthy, by stealing from everybody.
Just had the same argument with AT & T on Jul 27, 2011. Was promised a promotional rate and they tried to bill me at the standard price saying I would start seeing credits in 2-3 billing cycles. Told them this is your typical Bait & Switch and I would be contacting the Illinois Attorney General’s Office to file a complaint. Had to talk to 11 reps during a 4 hour period. Told them I will only pay what I owe! Documented everything!
Same exact thing happened to me, too. Signed up for their $19.95 promo and my first bill shows the regular rate, plus a service activation fee. I have a printed copy of my order confirmation which shows zero activation fee and the promo rate.
Bait and switch, folks. Any competent lawyer, please contact me at (213) 222-6234. Thanks.
I was promised a promotional rate (advertised on the AT&T website) for U-verse Internet based on my existing wireless service which I’ve had since the old BellSouth Mobility days and for which I pay well over $200/month. That was July, 2011. I too was told the rate might not show up for several billing cycles. After multiple customer support calls, emails, visits to the AT&T website, and a trip to the AT&T store, the matter is still not resolved and I continue to be billed at the standard rate. Clearly this systematic overcharging is a deceptive business practice, a fraud, a scam, a bait-and-switch, a rip-off, and I intend to take my case to the Florida Office of the Attorney General (Pam Bondi.) Florida AT&T customers who wish to file a complaint with the AG may do so at http://myfloridalegal.com/Contact.nsf/Contact
My fiance and I signed up with at&t last year for 14.95/ mth. were told we would get a free modem and 100 dollar visa gift card. within the first 3 months we paid $180.00 we never got a free modem and after we called and fought with them we finally got a 75 dollar visa card. EVERY MONTH WE HAVE CALLED THEM AND ARGUED WITH THEM OVER OUR BILL. Every phone call we make to that company they tell us something different. The employees have no idea what they are talking about. they never corrected our bill… but eventually gave us a credit. however we still paid much more than we should have. Also, we moved recently and tried to hook up new internet there with them since we had no way to look up a different service. THEY COULD NEVER FIGURE OUT HOW TO HOOK US UP WITH INTERNET! (after 6 hours on the phone with them over a three day period) they wanted to send a technician out and charge us $100 for him to take a look when it was their problem. they also just sent me a bill for $117.25. on this bill they are charging me much more than the promotional rate they quoted me with. I have already canceled that account within the first 30 days of ordering it and was told i would not be charged anything. Trying to send back modems is a headache also as they tell you to go to ups when you are supposed to go to usps and they don’t send a shipping label! then you have to be on the phone at an at&t store for another hour just to get them to e-mail you a shipping label. they only give you ten days to figure all this out, so if you have a job and no internet it’s quite an accomplishment to get it done on time. oh and did i mention my final bill from my other address is $125? they are charging me $100 for a modem i already paid for after they told me it was free to begin with!!!!!! never again will i do business with this company for anything…just being near that company, store, ad, anything, raises my blood pressure.
AT&T ARE EVIL. I have been put throught the ringer for months now. I could write a book. I have spoken with no fewer than 6 people ON THE CORPORATE LEVEL, not to mention a dozen or so ‘drones’ prior to that who gave me such a runaround and caused me such stress I felt the need to try corporate resolution. My issues are STILL unresolved. Let’s sue these @$$holes.
i also went thru this same issue with at&t uverse i took it to the better business bureau of atlanta georgia (where at&t is based) they refused to negotiate as well as refusing to negotiate with the ohio attorney general (since it included u-verse digital phone as well as interent and television) i refuse to pay them till they realize the payment they lost in june of 2011 WAS A MONEY ORDER NOT A PERSONAL CHECK!!!! am a time warner subscriber now and service is much better!!!!!!!
oh i also reported them to the federal trade comission for fraud hope they enjoy that…talking with at&t reps makes my skin crawl so badly i refuse to do it at any cost
I went to an AT&T store to purchase my son an I-phone for xmas. While I was there I was talked into getting U-verse. HUGE mistake!!! Installation date was 12-12-11 first tech showed up saw the job and decided it was too much for him and left. 2 days later another tech showed up, did the install and after 3 hours left.
Later that night we had a family night and all sat down to watch TV only to discover the TV is now broken. I looked behind the TV and there is broken plastic from the back of the TV laying on the TV stand and there is a box that was origionally INSIDE of the TV is now hanging out of the TV with broken wires and the u-verse cable is attached to the box hanging out of my TV. In addition the DVR’s in the bedrooms didnt work. I called AT&T immediatly, and the nightmare began.
On 12-28-11 15 days after the install, the new DVR finally arrived in the mail for ME to install in the bedrooms so we can at least watch TV in there. after 2 to 3 calls a week all averaging 1 to 2 hours and lots of complaints because I still had a broken TV in the living room AT&T decided to send out someone to look at my TV. He arrived 1-13-12, 31 days after the install. Turns out, he was only the manager for the tech that was at my house. He proceeded to take many pictures with his cell phone of my TV and then sat there turning it off and on 20 or 30 times. I asked him what he was doing and he said… “Im trying to get that white line it is making with my cell phone. I knew right then I was in for a long drawn out fight with AT&T. Just as I suspected, 2 days later I learn that the manager that was at my house decided it was not AT&T’s fault and my claim was denied. ARE U KIDDING ME???
I have a perfectly fine working TV never had 1 problem with it, and the very same day AT&T was here doing an install all of a sudden I now have a broken TV with broken plastic and stuff hanging out of the back of the TV and they want to convince me they didnt do it? then they send me a bill in the mail for 240.00 saying I have to pay for a month in advance for service Im not getting. HUH? Today is 1-20-12. It has been 38 days since AT&T was in my home, 38 days with no TV in the living room, 38 days of calls and complaints that are getting me no where, 38 days of grief, 38 days of being forced to watch TV in our bedrooms, 38 days of no more family nights watching movies together. I even went directly to the corporate head quarters. they gave me a case number and said someone would call me with in 48 hours. That was 7 days ago. No one has yet to contact me from there either. I made 3 phone calls in the last 7 days to corporate offices and still nothing. I just keep getting the same message, from the same lady…. HE GOT YOUR MESSAGE HE WILL CALL YOU. When?? next month? next year? I havent had service since you were in my home yet you are expecting me to pay for this service?? really??? Im getting myself a lawyer, Im going to go to the TV news stations, and Im going to get results one way or another. I want my TV in the living room fixed. PUT IT BACK TO WHERE IT WAS BEFORE YOU WALKED IN MY FRONT DOOR. Anyone know a good lawyer send him my way please.
LATEST UPDATE: On Saturday 1-21-2012 I paid 45.00 to a TV repair tech to come out to my home and evaluate the TV. He in fact stated that the damage was caused by AT&T. when they screwed in their cable to the back of the TV it shattered the plastic and when the box fell out it caused a short in the TV.
Today 1-26-2012 I was contacted by Mr. Markee he claimed to be the president of AT&T. But when I googled “who is the president of AT&T” a completly different names came up.
Randall L. Stephenson, is Chairman of the Board, Chief Executive Officer and President of AT&T Inc. and has served in this capacity since June 2007.
John T. Stankey, President and Chief Executive Officer, AT&T Business Solutions
John Stankey, President and CEO, AT&T Business Solutions, is responsible for AT&T’s sales, marketing and customer service operations for retail business, government and wholesale customers of AT&T worldwide.
Interesting nowhere listed in any of my searches did the name Mr. Markee come up. In addition Mr. Markee left me a voice mail stating his name and position. I saved the voice mail.
Mr.Markee stated to me that he is standing behind the managers decision, and that his notes in the system say that I told someone at AT&T my TV was working just fine. I laughed at him. Those are obviously false notes put in the system by an AT&T empolyee trying to cover their rear ends.
He also said to me that he didnt care that I was a long term customer and if I wanted to I could have U-verse removed from my home and go somewhere else.
He was a complete donkey, he was rude, short and said he didnt care if I went to the media. He will have his say too, and he will make sure everyone knows I made a false claim based on the notes in his system. He said his lawyers will be much bigger then mine and he is not worried.
WHAT KIND OF PRESIDENT OF ANY COMPANY TALKS TO THEIR CUSTOMERS LIKE THAT? really? My only regret at this point was that I didnt record his conversation to me.
It is now Thursday 1-26-2012, my TV is still broken, I’m still forced to pay AT&T for service Im not getting. Im out 45.00 to a TV repair tech who clearly stated it was in fact AT&T’s fault, and Im extreemly upset over this.
All I wanted was for my TV to be fixed and working just like it was before AT&T walked into my house.
I may be just a little guppy in a pool of sharks but Im going to make sure someone hears my cries.
If there’s going to be a class action suit, I want in. I was one of the dummies who believed I’d get better service with ATT U-verse than with their high-speed internet ROFL!
I’ve literally been through hell since August, 2011.
My contact with ATT UVerse is for $19.95 per month. Every month for almots one year I have been charged $35.00 per month. EVery month I called and spoke to ATT customer service reps and contacted their reps online also to resolve this fraudulent practice of charging more than the contract states. Nothing was resolved – same wrongful charge every month, so I filled out a complaint form to the California Attorney General, which was forwarded to the correct consumer complaint board, and then to the head of ATT in Texas. I also sent the same complaint to the BEtter Business Bureau. Nothing was accomplished! I am happy to see there really is a class action lawsuit formed in Illinois. I want to join it. How do I join the lawsuit? I am still charged each and every month $35.00. I do not pay that amount. I pay at the most, $19.95 per month as stated in my contract.
ANother part of the lawsuit should include an anti-trust lawsuit, conforming to ATT Company’s particular egregious practice of locking out all competition in their service areas. ATT is the only DSL service in our area of Orange COunty, CAlifornia unless one hires a cable company. They have locked out DSL Extreme and all oather DSL service providers, which are very competitive and reliable companies.
I cannot even beging to relate the nightmare this has been since October 4, 2011 when we ordered AT&T U-Verse. Although we cancelled Voice & Internet by Oct. 24 and returned equipment (which which was received on time) – all within the 30-day ‘no pay’ period – we continued to receive bills that escalated to the final tally of $364.87. I mailed a letter to AT&T HQ in Atlanta; filed a complaint with FL Atty. General and the FCC. Yet, yesterday, got a letter from a collection agency. Sent them a letter, to0…in essence telling every one of them that they will not receive one thin penny from us as U-verse is a fraudulent, bait & switch, intimidating and harassing, unscrupulous operation. SO, how can I join this class action lawsuit????
Where do I sign up!!! AT&T is a nightmare. I have been trying to get my bill straight for almost a year. I finally gave up and Im still getting a bill and I don’t even have service. HOW do they do that??
I signed a contract in December, 2011 with AT&T for U-Verse service for one year at a promotional rate. They consistently charged me $10 more than the contracted amount and today (April 18, 2012) I called because my bill was nearly 30% higher than the amount stated on my contract. I was told that the contract price was only good for 3 months (that is NOT what the contract stated) and that as of June, my monthly bill will go up 50%!!!!!!
I want to join the class-action!
AT&T has a promo offer running on TV commercials for months promising high speed Internet for a low $19.99 a month. Called and was told the offer was good by the rep. as
my phone (land line) is with AT&T. Was told the $100 modem fee would be waived as part of the promo offer. What a joke! I was billed for the modem and then billed for the standard $29.99 for the Internet connection. Called to complain about this bait and switch, and was told the rep. That made me the low offer was wrong. I could only have that offer if I go with the Voice Internet phone with limited minutes per month. Oh and by the way, that free modem isn’t really free. We’ll send you a Visa $100 gift card after you stay with us for 100 days! Something tells me you’ll have to threaten the company to ever see the gift card. Is there a class action lawsuit in NC? Sign me up!
Same thing happened to me. Actually on hold right now for about an hour waiting to fix this problem. Every month I call and every month they reassure me that they will correct the problem. Are they just trying to scam us? It’s so frustrating! I live in Georgia, but haven’t seen a lot of complaints for my state. Read about the class action suit from IL and it sounds just like my situation. They have to know what they are doing.
I type this while on the phone (for 30 minutes waiting). I have been dealing with the same problems for months. Dropped internet. I work from home for an IT company so I have the ability to ping the connection directly. I can see that it goes down. It goes down hard (4-10 lines of timed out) now that the kids are out of school. Basically, the AT&T system is overwhelmed in my area.
The product was suppose to be for internet but now people are streaming their TV from the internet and it is goggling up the bandwidth. I have been told that I have to replace the modem before they will send out a tech. It’s all propaganda. They have oversold the service and they can’t deliver. I say class action.
I just called AT&T last month regarding this exact issue!!!! They promised me a bundle price for Internet, UVerse & phone and I’m even now being charged seperately for each service!!! When I called the agent told me that I would see a change in the next bill. Guess what? I just received the new bill and it’s even higher than the one from last month!!! I am livid and I am placing another call!!!!!…..
Same experience with ATT here. Don’t see how this will help us consumers, though. Sure, money will be extracted from ATT and paid to a group of lawyers. No doubt ATT will just raise fees even higher to make the payment.
Too bad we can’t just regulate industry like a rational nation and hold executives personally responsible for their actions.
Same experience. Solitors came to my door and completely lied to me. I told them that I had tried UVerse a few years back and it didn’t work well. the signal would go down too often and we would be without TV and internet for atleast 30 minutes per episode while the box warmed back up. The solitor told me, that At & T had fixed the issue, put in all new fiber optic lines and that was why the solitors were working in my area. She quoted me a monthly price, asked me what I currently was paying, told me the speed would be so much faster and thus great for gamers. I asked if there were any other fees involved? She told me as part of the promotion, she would waive the installation fee. I told her that I would think about it, and that I had to go. She said in order to get the promotional price she had to fill out a form and call it in, and if I decided not to all I had to do was call and cancel the install. Well as she filled out the form, it took much longer than a few minutes, she put in big writing and circled $97, but she neglected to tell me any of the small print, that it was only for 6 months! Then the cost goes to $156 (which is much more than I pay now) and there was a one time TV activation fee of $49! I called in and complained! I would have never switched. When I complained about the solictor blatantly lying to me, they said they’re not employed by AT & T.
We signed up for AT&T Highspeed (?) Internet in June of 2011. First 4 months were billed at $37.95, regular rate. Phone calls to cust serv (Not!) were unsuccessful, they told us to wait for 2-3 billing cycles and rebates would be credited back to day one. Didn’t happen — 2 rebates in Oct of $13 each, and one each month since then. Today I canceled their (non) service. and was told I must continue service thru Sept or pay “early cancellation fee” as their “rebate cycle” started in Sept, not June (news to us). I will do neither, and will return bills as “refused”. SIGN ME UP for that class action suit. They are bait-and-switch artists and employ lying cust serv reps with unhelpful attitudes.
I do hope there is some follow up on this as to where and how one may join this lawsuit.
Just this morning composed a six page front and back journal of my non existant service, do not have time here in the public library to add my experience, which, though little short of a waking nightmare, still falls a little short of some of the things I have read on here. I have already accepted that I will have to forego the net, home phone and television as I have for 5 weeks since this escapade began, pay them for the non existent service, absorb that amount of time that I have spent the excess money on, before I can again afford to go with someone else. Hope that made sense.
I don’t think. I know for a fact that all of the negative comments regarding the services received back at&t or the lack there of is correct. Our family has been victimized as well. Even after they discovered the service had not been activated. But the charges continued after I continued calling and trying to explain. The customer service reps that they use are not able to answer those questions. You are going from one person to the next like a dominoe. It’s terrible!
Sorry for the mistakes. I meant received by. I get so upset just thinking about it. And what they want to charge. Shame on them.
I have had AT&T uverse for about a month, constant disconnects every single day all day long, after a lot of research it has been noted that this has been going on for a long time because of the Motorola nvg510 modem used by AT&T. The modem cannot be replaced with any other modem on the market. AT&T is well aware of this problem and won’t fix the problem. A class action should be filed for all users of AT&T uverse Internet and the nvg510 modem, not for connection speed but for connection issues. Check it out . Just type in search AT&T uverse disconnects or nvg510 constantly disconnects
Same story here in Miami with me. Billing me double for what I agreed to for u-Verse and 2 small business lines. I have called and called and called…waiting to talk to someone forever, disconect you so they don’t have to be bothered and then you have to call back again from square one. It is infuriating, to waste my time on a redundant issue,the run around, credits on my bill that never show up and nothing resolved. Just about everyone I talk to has same complaint or other about AT&T. They are unscroupulous. That’s Big Business….in your face, and too bad if you don’t like it. When my contract is up, after 25 years business lines, and am dumping them. Forget about business land lines. They think they have the monopoly. BOYCOTT AT&T, if you can. They are horrible.
I’m an ex employee. the techs are given very short times to install. and they were constantly changing install expectations..once they saw various things were causing freezing..from a three prong power cord on the battery back up , to various types of baluns in the interface box outside your house. techs jokes that att stood for “at this time”. supervisors get raises by bonus. the faster techs work, the bigger the bonus.based on efficiency results. so repetitive repairs drive that number down. so by billing YOU techs avoid passing repeats to peers and ultimately managers. carefully spoken Words about billing to keep down numbers, coupled with very harsh treatment if techs that have the lowest 5th scores..leads to mass overbilling, opebly spoken about online. I note that the website uverseusers.com was where all the iverbilling tech evidence can be seen..but magically the site is plagued with page loading issues,yet the site remains up. have u ever seen a websute with loading problems for months on end? this is to hide the truth that the site is company owned or controled. techs regularly icerbilled for FREE installations, claiming to run wire never ran, and fished walls never fished. I actually asked a man who was over how to bill. he gave a vague answer. techs with good numbers openly said theyd keep billing. the manager, said often…when in doubt…bill..and let customer service fix it! his last name was niclas
I have had it with AT&T and their thieving, lying, bIt and switch crooked con scam games. Sigh me up for that class action law suit! Someone, like an Erin Brockivitch needs to take this huge corp. down to size. How can they continue to get away with this type of illegal business practices? Reguardless of any legal actions, I will NEVER do business with AT&T ever again. I will also be telling my friends, family, and any others who will listen, to steer clear of these crooks!
i sent in a comment of complaint on last year about at&t u-verse. iam not very sure of the exact date.but maybe around last summer. b b b bbut i haven’t heard anything from anyone about the lawsuite as of yet.but i signed up .and iam in the v-verse lawsuite. thanks. ms.mackey.
I had At&t Uverse for 15 months now and the last 5 months have been getting worse and worse. The connection keeps dropping and episodes on netflix get interrupted with a loading bar. I have to reset the router multiple times per week.
Furthermore, I’m only getting 1-8 megabits per second on average, even though i’m paying for 18 mbps. I called support several times and chatted with them online. They don’t do anything to fix the problem, despite their politeness. Sometimes they even hang up on me on the phone or in the chat. I’m extremely unhappy with them and wish I could use another service, but unfortuntetly there aren’t any other services in my area. 🙁
Dealing with AT&T raises my heart rate so high I feel as though I’ll have a heart attack. My internet is much slower than the plan I’m paying for, my bill is never the same from month to month. I’m forced to spend hours on the phone with them trying to fix errors and then the corrections to be made during our conversation never appear on my bill. How can this company continue to operate while they screw their customers constantly and consistently? And they are attempting to buy directv making them more of a monopoly? Are their open class action suits that can be joined in on? I’m sure I’ve had whatever and every issue they should be sued for.
i am having the same issue with ATT. I signed up for the promotional price and have yet to receive that price. I have been overbilled since day one. Definitely pulling the bait and switch on people. i would like to be a part of the lawsuit if there is one pending. stay away from At&t.
ONGOING BILLING ISSUES WITH ATT-UVERSE SINCE FEBRUARY 2013
Customer since 2008 or 2009
AND NOW AGAIN AS A NEW CUSTOMER SINCE FEBRUARY 2015
My home phone my wife had with att since 1974
Jan 2013 contacted att uverse informed that I was going to change my internet to dsl because 6ms is offered for 19.99 month. At that time I had 3mbs internet for 24.94/mo for 5 years with att uverse Internet service only with att uverse. Att uverse cust service gave me the same deal with uverse instead of dsl but I had to commit for 1 year.
1. Account # pam severns
April 2013 I added uverse tv U200 for 39.00/mo x 12 months.00 month with internet 6mbs for 19.99/mo
Total 58.99/mo or about 79.00/mo after fees and taxes
Every bill following from April 2013 to October 2013 I had to call because my bill for the 6mbs was for 39.00 -49.00 and uverse tv bill for 69-79.00/mo
Nobody could find my agreement every month Feb-Oct until October 2013. The female cust service rep in October 2013 found it and fixed my problem I was given free uverse tv and internet for 2 months because of the total credits $$$ for over payments
January 2014 I moved and transferred att uverse services and I added Uverse voice and internet 18mbs for 19.99/ month I was given unlimited phone package for 24.95 month. Tv for 39.00 and 18mbs internet for 19.99/mo or 82.99/mo about 101.00 with fees and taxes
February 2014 my bill was 132.00 when I called and I was tod by customer service that when I moved my agreement was cancelled and that I was actually getting a great deal considering the rates were a lot higher at that time. My bill was reduced to 117/mo with promos for 12 months
2 months later I got bills ranging from 149- 170/ month and called every month for corrections
January 2014 my wife’s account was billed for 197.00 so I called cust service and cancelled her bill after adjustments were made and my wife was getting 180.00 credit.
2. January new customer 116.51/mo
With the same customer service rep named Dumas. I signed up as a new customer in my name for u300 70.95/MO VOIVE UNLIMITED 24.95/MO 18MBS INTERNET 20.61/MO tv 18mbs internet for 116.51/mo HD TV EVERY TV PAY FOR ONLY 2 HD BOXES for 12 months and a 24 month term
Because of the promotion deals offered at that time. 300 bundle U300 for 79.00/mo voice phone 24.95/mo and 18mbs internet 20.61/mo
February 2015 received a bill for 174.00 not the agreed 116.51 the February bill was for 223.00 instead of 116.51 over charge of 106.32
I called customer service 3/27/2015 paid 144.54 CONFIRMATION #4N47CLARM07KB1C not 116.51 talked with customer rep Pam Shammy she told me that I should not be payinG 116.51 it was to low and she did not know why Dimas allowed it. I mentioned it was a promo package with a 24 month term she told me that is not possible and I could get the u2oo package 18 mbs internet ans unlimited voice phone HD TV EVERY TV PAY FOR ONLY 2 HD BOXES for 123.95/mo FOR 12 MONTHS
the 184.00 transfer number is
3/31/2015 I paid 184.57 my wife’s credit due her from her bill on the 353.00 bill not 116.51 over charged 28.01 for my 144.54 payment for Feb and 68.01 from my wifes credit over charged totals 96.02 due to me as a credit
MY NEXT BILL SAID -6.99 NO PAYMENT NECESSARY.
NEW BILL IS FOR 395.11 NEW CHARGES IS 233.19
APPARRENTLY CHANGES WERE MADE AND ALL OF MY PROMOS WERE TAKEN AWAY
ADJUSTMENT MUST BE MADE FOR EVERY BILL OVER PAYMENT CREDITS TO THE ORIGIONALLY AGREED 116.51/MO
THE 353 BILL – 237.00 CREDIT DUE MY WIFE ACCOUNT I PAID INSTEAD OF THE 116.57 53.00 OVERPAMENT SO 184 AND 53.00 EQUALS 237.00 OVER PAID AND IS CREDIT DUE TO ME
144.54 PAID 3/27 INSTEAD OF 116.51 IS 28.01 CREDIT TO ME THE
30.00 CREDIT GIVEN IN APRIL TOWARD MAY BILL FOR THE ERROR FOR CHANGE FROM U300 TO U200 AND BILLED FOR U300
PAID 184.57 3/31/2015 NOT 116.51 CREDIT DUE ME IS 62.06
62.06+30.00+28.01+237.00=
357.07 CREDIT DUE TO ME FROM ATT UVERSE
FOR OVER PAYMENTS MADE AS A NEW CUSTOMER SINCE JANUARY 21 2015
I would like to join a 2015 class action lawsuit for att charged me 7.00 per month not included in contract, for modem I paid for in 2014