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Sprint Class Action Lawsuit Complaint Filed Over Sprint’s HTC Evo 4G Cell Phone & Samsung Epic 4G Cell Phone & Sprint’s 4G Network

Sprint HTC Evo 4G and Samsung Epic 4G Owners and Lessees File Class Action Lawsuit Complaint Against Sprint & Best Buy Over Sprint’s 4G Network.

A class action lawsuit has been filed against Sprint Solutions, Inc., Sprint spectrum L.P., Sprint Corporation (collectively “Sprint”) and Best Buy Company (“Best Buy”) (all collectively “Defendants”) in the United States District Court for the Southern District of California (styled David Salvatierra v. Sprint Solutions, Inc., Sprint spectrum L.P., Sprint Corporation and Best Buy Company, Civil Action Case No. 10 CV2044 BEN ) alleging, among other things, that Sprint marketed and sold Sprint’s HTC Evo 4G cell phones (“Evo 4G”) and Sprint’s Samsung Epic 4G (“Epic 4G”) cell phones as being able to access Sprint’s 4G network even though Sprint is allegedly only able to provide 4G service through Clearwire Corporation (“Clearwire”) whose 4G coverage is limited to only 53 markets in 22 states, according to the Sprint HTC Evo 4G and Samsung Epic 4G class action lawsuit complaint.

The Sprint HTC Evo 4G and Samsung Epic 4G class action lawsuit complaint reportedly alleges that Sprint 4G customers were billed for and required to purchase Sprint’s “Everything Data” plan and billed and charged an additional $10 fee specific to the Sprint 4G device for 4G access, but that Sprint allegedly failed to provide 4G access to most areas, purportedly in violation of state law, including breach of contract, and purportedly in violation of the federal truth in billing requirements.

The Sprint HTC Evo 4G and Samsung Epic 4G class action lawsuit complaint is reportedly brought on behalf of a putative class of all individual persons or entities, unless otherwise excluded, in California and any other state as the Court may determined to be appropriate who purchased, leased or otherwise acquired 4G cellular telephones from Sprint and were billed Premium Data Charges or other charges specific to 4G phones that were not properly imposed on their accounts at least starting in May 2010.

For more information on the Sprint 4G Evo and 4G Epic class action lawsuit, read the Sprint 4G network class action lawsuit complaint.

If You Have Thoughts On TheSprint 4G HTC and 4G Epic Class Action Lawsuit, Share Your Class Action Comments Below.

{ 174 comments… add one }
  • Fabio Scudiero November 24, 2010, 10:27 pm

    How do I take part in this lawsuit? In our account we have 2 evo’s and 1 epic…so that’s an extra $30 a month for nothing…The salesman that sold us the phones at Best Buy told us that we would have 4g by the end of the year in El Paso, TX, but I don’t think it’s going to happen…Los Angeles just got it and Phoenix is still waiting. So what makes me think that we’re getting it in El Paso any time soon. But I think that it is not fair that they are still charging us. Thank you.

    • Chuck February 28, 2011, 2:05 pm

      Yep sales rep said that by the end of the year El Paso, TX would get 4g, he said that without missing a beat when I asked around the time the EVO came out… I got mine at the Zaragoza/Montwood Sprint location.

  • M H December 1, 2010, 2:10 pm

    We were also told that El Paso, Texas would have 4G coverage by the end of this year, December 2010 by a sales representative at Sprint store on Zaragosa, 79936 area. We are extremely upset of this misleading information by Sprint. >: |

    • Chuck February 28, 2011, 2:08 pm

      Yep same thing, its past the end of the year 2010 and still no 4g… I’m going to raise some grief about this, see what they do to make up for their “mistake”.

  • T L Gambino December 1, 2010, 2:57 pm

    Bought the HTC Evo in June 2010, was told Pittsburgh would have 4G in September, still had to paid the 10.00 data charge from June to then, well still no 4G network but still paying data charge.

    Also, called Sprint about these Sprint Surcharges. I asked for a breakdown of these charges and the CR told me they are “taxes”. What? I already pay fed and state taxes which are clearly listed on my bill! Since when can a private company charge their own tax?

  • Anita December 7, 2010, 7:51 pm

    Besides not having 4g in my area, false advertising, the EVO is a piece of JUNK!! Problem, after problem, after problem, so far into my fourth (4th) phone, and the next one is worse than the one I gave up. How can I get out of this LOUSY contract!!!!

    • Marc Cohen January 7, 2011, 1:13 am

      You can get out of the contract by going to celltradeusa.com

      Good Luck !

  • Will December 9, 2010, 11:38 pm

    Also interested in getting involved in this suit, purchased an evo back in June, had a hell of a time getting one, and have been paying the extra $10.00 a month for 4g which is STILL not available in San Francisco

  • Nick December 11, 2010, 2:18 am

    Before I even start complaining for a lack of 4G coverage, let me state the EVO 4G must be having a major manufacturing issue … The phone just keeps on restartin, and the Sprint technical support is very much aware of the issue, and are unable to fix the phone … People have been having freezing and restarting problems with the EVOs starting in June… My EVO will no longer boot up, and now it is 4 days before Sprint will send me a refurbished EVO. So I asked the Sprint technical support person “I purchased brand new EVO, I pay insurance on it, I pay for premium data and service, the phone is dead, and you can NOT simply give me a new EVO as a replacement, but I have to wait for 5 days for a refurbished replacement?” he simply said YES. The EVOs, and in my opinion is the most unreliable phone I had ever used, and yet was the most expensive I ever purchased. HTC,and sprint, better get your ducks in order, there is a Class Action storm brewing, and I am a full supporter of it … They know the problems and ignore them … Cheaper to deal with us one at a time, than do a recall on a bad product.

    • Stuart January 4, 2011, 4:19 pm

      I’m having the same problems with the phone and Sprint now. The EVO and Sprint are a big fraud!

  • Mark December 13, 2010, 10:59 am

    I waited in line for the. EVO, I love the phone but when I got it, I asked 4 times if I had to chandelier ANYTHING on my account to be told NO, the account you have will work with the EVO, then via the internet I find out I am being hit for $10 a don’t for each phone, that this is a “premium” data charge. I ask to define that as when we got the extinct we were forced to get a “premium data” plan, I asked how do you charge us for premium data when you have what was called a premium data plan? Then we were told it was because of all the awesome things we could do with our new phone, I asked. Why do I have to pay for anything this phone can do when I have already paid for the phone, IT’S ALREADY MINE, rats like paying cash for a car then having to pay rent just to drive it cause “IT’S AWESOME”. Yea, we won’t get crap after paying thousands of dollars for nothing, but the lawyers will clean house. Sue the pants off of Sprint, its time they realize a contract is between TWO peoples, not 1

  • Rick King December 13, 2010, 3:52 pm

    Count me in! I bought two Evos and one Epic. I left AT&T and iPhones. The phones are great. The Android technology and the freedom from Apple’s Dictatorship is great. The Sprint Network (the most important piece) blows! We were promised 4G in Louisville this year. They’ve got 18 days left to deliver.

  • Mike December 28, 2010, 4:08 pm

    First of all I would not refer to myself as a sprint fan boy so lets put that out there. I have been with sprint for 10 years now. I have 4 lines and will likely add another in the future. With that said I am not happy about paying 10 extra dollars a month for my evo and my wife’s epic. We live in between 2 major cities that are 80 miles apart. We will likely be among the last people to get regular access to the 4G network. These extra charges seem ridiculous and unfair. If I actually had access to 4G I probably would not complain. I even argued my case to a sprint supervisor to no avail. Would like to see sprint brought back to reality. Stop charging us if it isn’t available. Nearest sprint 4G to me is 40 miles away.

    • Jeremy December 31, 2010, 12:06 pm

      Nearest 4G to me is 118 miles away. And I live in a major city. And I don’t see it coming to our area anytime soon either.

  • angrysprint December 28, 2010, 8:37 pm

    How do I get on with this lawsuit?

    • Rick June 28, 2011, 12:47 am

      I also want to get involved with the suit. I’m told that I have 4g. The map says I have 4g but I have to drive about 7 miles from my house to actually pick it up. I used to have a Palm Pre with 3g and it cost $10 less but the service is the same without the 4g.

  • Brian December 29, 2010, 8:12 am

    The $10 premium data pack you pay is for the premium data, 4g is just part of the pack. The epic and evo both have extra capabilities which use more data, hence the reason Sprint charges for the premium data pack. Stupid people and a-hole lawyers trying to make a buck!

    • Ruslan January 2, 2011, 7:53 pm

      You obviously dont know jack about electronics.Vibrant/Captivate/Fascinate are same phones as Epic and they all “pull” data at same rate and any phone pulls data at same rate,lol.That like charging you more for internet because you have Pentium4 instead of Pentium3(they both have same internet speeds).Im a developer and know alot about networks and phones.What sprint tells you doesnt even makes sense to a human brain,lol.

      • Gilly January 20, 2011, 11:19 pm

        This sounds exactly like the garbage the Sprint reps have been trained to tell us…I have to say I love the Evo, it has never been a problem…what I dont like is the fact that I already paid for a “premium data package” before I bought both mine and my wives Evo…20$$ extra per month is for the use of 4g on both phones…Even if what you said is right, “4g is just part of the premium data package”, we are still paying for something that Sprint is advertising and not delivering

    • Beverly May 16, 2011, 7:05 pm

      I don’t know where you got your information; but, when I called to activate my Samsung Epics (2), and a Sanyo flip style the Sprint Rep told me that in order to activate I must purchase the All-In-One “Everything Data” service and that if I purchase that phone, I was also REQUIRED to purchase, separately, the additional 4G premium for an added $10 because the phone has been designed to utilize 4G services…even though Sprint does not “yet” offer that service in my area. Every month I wonder how can a company charge you for a service they knowingly aren’t providing…that’s like the gas company charging every home for gas because “the house” or “appliances” are capable of using gas instead of electric. Who has the racket?????

  • super daddy December 30, 2010, 10:33 pm

    they aren’t stupid. we already had “data” there is NO SUCH THING as premium data. What? do they add happy faces to the data? Something SPRINT USED to make an extra buck to rip off its customers. MY PALM TREO CAN USE AS MUCH DATA AS AN EVO! AND HELLZ! there is no 4G network as sprints “g4 network” isn’t even 4g. It’s still 3G.

  • Craeft December 31, 2010, 12:04 pm

    How do we get this suit expanded to other states (I am in Michigan) or would we have to get a new one started/opened? I feel that not only should it encompass their lying regarding the 4G issue, but it should also involve the forced download of unwanted applications and ‘services’ (Blockbuster, Nova, Kindle, DRM notification, etc.). Regarding the latter, view: http://community.sprint.com/baw/message/245643 where it has been brought to light the numerous violations they (Sprint) have committed.

    • G. Smith March 6, 2011, 8:25 am

      @ Craeft, I went to the community site and It is down. I can read the complaints but can not write one. Sprint is on some reall Back Yard (S)ugar (H)oney (I)ce (T)ea right now. They need to be stopped.

    • christina March 19, 2011, 5:24 pm

      I agree with you being in Michigan as well and finding out about it today

  • Skarekrow January 1, 2011, 12:08 pm

    I’m a big fan of Sprint and have been a customer for 13 years, but I am glad this lawsuit came about. I purchased my Evo in July and shelled out the $10/month for a non-existent 4G service. When 4G service was finally activated in Los Angeles in December, the service was very unstable and still non-existent in many places in the Los Angeles County area. Activating 4G on the Evo also causes the phone to lag so bad to a point where your only option to fix the phone is to restart it. 4G service was definitely false advertisement and it should be renamed from “Premium Data Service” to plain old “Crap” because that’s what the $10/month pays for. If I would have know the 4G service was going to be this bad, I would have stuck with 3g service and not pay the additional $10 a month! I hope Sprint gets its butt kicked during this lawsuit!!!

    • shawn January 11, 2011, 9:58 pm

      Completely agree!

  • Ruslan January 2, 2011, 7:44 pm

    I want in on the lawsuit,i listened to Sprint’s rep false promises of 4g coming in October 2010 and now its 2011 and its still not here in Buffalo NY,and nobody knows when its actualy coming,for all I know it could be another year.I ditched my Tmobile service and its fast HSDPA 3G+ network which in many cities is faster than Sprint’s “4G” network.Plus on Tmobile 3G I was getting 5-7mbps download speed(its even faster now) on Sprint im lucky if I get 1-2mbps and most time im getting 2G speeds on Sprints 3G network.
    Not to mention $10 bucks im paying for “Epic’s CPU ability to pull data faster than anything” in reps words,lol.He can tell that to grandmother that dont know nothing about electronics.

  • Abrar Shaukat January 5, 2011, 2:44 pm

    I bought Evo 4g about two months ago. Firstly, I wasn’t told about the extra $10 for “premium” data plan. Neither the person at the sprint store nor the sprint representative mentioned the extra $10 for data plan. Secondly, there almost non existent 4g service is worthless.

    We should join arms and sue sprint. We should initiate a chain reaction by spreading this information to people who are not aware of this.

    • panene May 6, 2011, 1:50 am

      I agreeeee!!!!

  • david d. January 5, 2011, 4:09 pm

    When I was sold my Epic 4G, I was told that the network would be availible on December 25th as a psuedo christmas gift from the company. Shortly after purchasing I researched potential coverage for Buffalo, NY and found nothing. I called sprint and they had no info as to the release date and as of now still have nothing. All I was told is that all NFL cities were expected to be serviced first. Cleveland, OH & Rochester, NY both within 2 hours have it. This is rediculous!! Not only do I need to call sprint to complain about my bill monthly but I’m being charged for services they are unable to render.

  • eloy genaro January 6, 2011, 3:20 am

    Well Sprint did say the coverage is growing and they don’t have 4g coverage in every city but charging $10 a month for a service that isn’t being received is just wrong and corrupted its been 4 months and I still don’t have 4g coverage so why am I still getting charged that is a crime what if all Sprint subscribers stop paying their bills for a month its only fair.

    • JB January 6, 2011, 12:13 pm

      I just got off the phone because I am adding the HTC EVO Shift to my account on Friday and they will make now $30 extra a month for premium data which I have already had the everything pack. They are saying that the phone has better hardware that will make you use more data on the 3G and 4G network. That being said, this will possbile cause strain on the network so the $10 per line goes to develop a better 3G/4G network. So it is more for R&D than premium data. I showed them my bill before I got the EVO and I was using a Palm 800W and I was using 4 times as much Data because I am using my home oe work wifi network to use data. So I am not putting strain on the 3G/4G data network with my EVO’s or the Shift when that comes out so why should I pay the extra $10?!?!

  • samantha January 6, 2011, 9:39 am

    I would like to be apart of this lawsuit so PLEASE contact me! I have been paying the $10 charge since June and It is now January and when I told them about my concern they just apologized and that was that. Im sooooo angry and think this is WRONG! I think everyone should be refunded their money for this and NOT charged until its in service, how hard is that?!?!?!

  • m. parker January 6, 2011, 11:03 pm

    I bought my ego4G! mid summer ’10 w/ the promise that 4g would be available in my area by 11/10. Yep, I too have been have been paying $10/mo. for the ‘privilege’ of having the fastest ota data available. It’s now 2011and still no joy! Add my name to the C.A.L!
    I am becoming righteously POed!
    Sad to hear those w/ 4g in their area are not enthusiastic.

  • shawn January 11, 2011, 9:55 pm

    I’ve been a loyal Sprint customer for 12 years and was furious about the “Premium Data” fee simply because they actually CHANGED THEIR POSITION on it from the first announcement of 4g @ CES in 2010. Dan Hesse himself said to the ENTIRE WORLD that there would not be any additional charges for the the WiMax 4g service. I argued back and forth with retention for months about the fee making no sense. In the end, being an Android head, and fully believing that Sprint was still the best value in cell service, I bit the cookie and upgraded my Hero and wife’s Instank to EVOs, simply because they could do everything so much faster (of course due to the hardware and software, NOT Sprint’s network). Now, after having the phone for just under 4 months and Orlando having pretty decent 4g coverage (outside of my house that is), I am very disappointed in the performance and feel more than ever that Sprint’s claims about everything related to their 4g service have been fraudeulent. I fully believe that with the right lawyers and movement from the consumers, Sprint can be made to do what is RIGHT about this. I really wanted the 4g to work as they say it should, but I have consistantly not got more than 3mbts down and 700k up with 4 bars of 4g, and NEVER get it inside my home. There is so much in our favor it’s impossible to ignore. I don’t want Sprint to fall as a company, I just want justice.

  • renee January 12, 2011, 1:08 am

    I have 2 evos and am forced to pay an extra 20 a month for no 4g service. Phone still moves slow in my area would be better if with blackberry back.

  • Blue30leo January 12, 2011, 8:54 pm

    I purchase an EVO about 3 months ago. I live in the Miami area; where we supose to have 4G service and ever since I purchase the phone I have never been able to connect to 4G. So that’s also a scam on sprint side there is no 4G in miami. however I taught that maybe it was that something was wrong with my phone so I have taken it to sprint to the so called experts and they say that there was something wrong with my antenna and that is now fix, but it does the same thing. search, search, search but never connect.

  • Hustler_915 January 18, 2011, 12:40 am

    I To have purchased the evo I stay in El Paso Texas was promised 4g service at the end of 2010 just like the rest of the comments. I’ve been a customer for 9 years I payed full price for evo when it first came out was on the waiting list 5 months into the new contract my phone starts tripping I take my phone to the service too on the zaragoza center the specialist left it worse than it was then I had to wait for replacement then when I get it the 8mb chip starts tripping on me too. They give me a new chip then when I think everything is fine I try to make a call and it ends my call after 2 seconds have to make 2 to 3 attempts until I finally get through to whoever I call. I can imagine in a situation of me dying what choices would I have.The battery sucks as well purchased extented battery 2 days into me fully charging it like the directions told me too it died on me returned it got my money back couldn’t get a replacement due to no stores in EP having it or anywhere else. I too think the $10 dollar charge is b.s. I love the company been faithful to it for so many years pay $137 because of the $10 extra charge I truly believe Sprint should get theyre act straight because of not I’m going to Verizon.

  • General January 21, 2011, 4:52 am

    I am definitely on the same page as everyone. I was the first in my house to upgrade to an evo, then 3 months later my wifes b-day came around so I got her an epic4g. Paid close to 400 dollars for the phone and all it does is drop calls and turn itself off. When I need to get in touch with her, the phone usually hangs up mid-conversation, and she is.getting a message from the phone reading network – error. LYing the extra 20.00 we should have a great network

  • TN_VOLS January 29, 2011, 10:25 am

    I want to be part of this. I bought my evo in July and it is junk 4g is a lie and Sprint should pay. This is false advertising at its purest.

  • pissedNik February 9, 2011, 7:35 pm

    Where do I begin???? Bottom line, I’m working on my 4th Evo, 3 n 2 wks! Their customer service r trained liars n I’ve never had such poor customer service in my life. After reading all this I think I need to jump ship. I rely on my unit like the rest ot ya’ll n I’m not going to keep paying for a piece of crap n b treated like such as well. Deuces Sprint!

  • Lyndol Shreve February 11, 2011, 9:23 pm

    I had another cell phone service since the early 1990’s and switched to sprint because I was told that sprint had 4g unlimited use,,,I purchased 2 evos plus a 4 g hotspot box it was suppose to be 59.99 a month and got the bill and it was a 125.00 called sprint and I was told that it was 3 g and it was limited service ,,so than I got my cell phone bill and it was suppose to be around 150.00 and it was almost double the hot spot in the evo was 30.00 and limited…called sprint and no help at all just pay the bill..So went to the sprint store and every where you look get the new 4g phone and it doesn’t excist…they charge for the 4g and it is no where around,,,I was told it was in the big citys and I went to Philadelphia Pa,,,and I am right in the middle of the city and guess what …it says 3 g…I came here just to see how the 4g worked and it doesn’t exsist…So Sprint is scaming people clear across the us and beating customers out of service that they are paying for…How many customers are the screwing out of their hard earn money??10.00 x how many evos sold ??alot of free money for nothing,,,Shouldn’t our goverment protect its citizens against cell phone companys taking advantage of people…I guess not their making taxs money off of it to…

  • Scott Anthony February 16, 2011, 4:43 pm

    I feel so cheated. I have had an Evo for several months now, and have never used the 4g service. I live in San Diego! I don’t live in the middle of nowhere. I am paying 1o dollars a month for nothing. What a crime.

  • Shannon Clement February 17, 2011, 2:16 pm

    My husband and I have two EVO’s and we live in the Houston/NASA area. WHO would think that NASA and Houston would not have 4G coverage? I am paying $20.00 a month for what?? COUNT me in on this lawsuit. I have been a Sprint customer for 9 years. After this contract is up, I am done with Sprint. Premier customer… what a joke!

  • Trevor February 18, 2011, 12:36 am

    Wow….was at the sprint store and they showed me the 4g working told and told me it would work all around town. They sold me I bought two evos. After I signed my contract they informed me I would pay an extra $10 a month per phone. I asked why. I told them my data usage would be no different then from my hero. My apps would just run faster once downloaded. 5mb is 5mb no matter how quickly it downloads. I have since tried connecting to the 4g network and I cannot. It only works near the sprint retail store. Why am I paying $10 ontop of my plan that says it includes unlimitted text and data? Why am I paying to only use 4g when im shopping for a new .

  • joseph cristofalo February 23, 2011, 12:49 am

    just dump them…thats what i did. i got sick and tired of the lies from customer service and retention. they even had the nerve to lie about what the ten dollar fee was for, even though sales was very clear about the fee being exclusive to 4g devices. when i finally had enough and cancelled my service, the retention person had the nerve to tell me that this fee applied to all smart phones. i told him that i knew that this was not true and that either he was lying to me or he didnt know his own job….either way im not impressed and i want my service terminated. when he realized that he couldnt bullshit me or talk me out of cancelling…he then hung up on me. kinda reminds me of aol. i called back and told them that i would not send them another penny, even for what i owed. then they finally got the message and turned my service off. the next day i sold my evo to a friend that flashed it for metro pcs and i used that 200 to buy my iphone.

  • Princella March 4, 2011, 11:06 am

    I also have a sprint epic and the sprint overdrive and i was told last year that the 4g would be in full effect by the end of 2010. now they are saying in most buildings and that is not what they said then. now when i turn of my overdrive it spends around for god knows how long looking for a 4g network then it just finally sometimes after more than 10 minutes settles on 3g. again we have been bamboozled. I’m going with clear in my area. How can i get involved in this class action

  • G. Smith March 6, 2011, 8:21 am

    Hello All,

    I am trying to start a classAction with sprint regarding my moment. The Moment is one of the worst phones sprint had put out. They had taken the phone of the market because the phones can’t be fixed. Now they are offering other phones that do not live up to the moment. I wanted to change to the Evo Shift but was told, I have to pay an extra $10 dollars for the data. I needed more clarification on this. I don’t understand why I have to pay $10 for a data plan when I am already in a data plan. Doesn’t make sense to me. I have been back in forth with Sprint for several months now on replacing my moment with a phone I can be happy with. I asked a rep why do I have to pay extra when I am swapping my phone out for a phone that works. If I am in a contract that $10 thing should not apply to me. I was told; they will buy out my contract so I can get the EVO and pay the $10. I thought I was sleeping for a moment when I heard this. Why would I want you to buy out my existing contract so I could pay more money? There are lots of unhappy people who are stuck with the Moment because Sprint does not want to help us. Please how can I start a ClassAction with Sprint?

    • Steve Mann March 6, 2011, 7:38 pm

      The $10 is for “An enriched data experience” says Sprint. My advise to you is tell Srint to go screw themselves and go with another carrier. The $10 charge is crap and a scam. They use deceptive marketing to get you to buy these phones. I live in Michigan and constantly see advertisements from Sprint touting thier 4G service. There is no 4G anywhere near my market. How do they get away with that? I have files several complaints with Sprint and now have resorted to filing deceptive marketing complaints with the FCC.

  • Steve Mann March 6, 2011, 7:42 pm

    I employ all of you that were also scammed by Sprint advertisements when buying the EVO to file a complaint with the Federal Comunications Commission @ http://www.fcc.gov.

  • Annette Barnes March 6, 2011, 9:25 pm

    i buy the evo and i change it to the epic phone because the evo keep dialing peoples and the could fix it and i got the epic and it were not ulock so i can answer the phone and i change that for a new epic phone but it still have little problem but they can t fix they dont no how and then i have a phone that work when it what to some time but i cant afford to buy a new phone frowm spirnt and im on a contract that you cant cancel now so i just have to work it out to a can afford to get me a new phone again i will me going with att iphone thanks

  • Jim D'Andrea March 14, 2011, 9:45 am

    Wait until you try to sync your EVO with Outlook 2010. After investing in 2 EVOs and a 3rd 3G phone and bought all kinds of accessories, the HTC sync software stopped syncing with mu PC. The techies at Sprint are worthless and the HTC top tier techs said there is no compatibility between the EVO and Outlook 2010, the complete opposite of what the Radio Shack sales rep stated. I’m past the 30 day trial period now and they told me I am out of luck. No where on the web site does it say the 2 are not compatible. The techie from HTC said ” oh but it’s on our international site though” Yeah..right. I cannot tell you how many hours I have spent and how much business I am losing due to this outright misrepresentation of their product. If Sprint had just been honest up front I would have bought another phone. They are very unsympathetic to my issue. Every person I have spoken to throughout this ordeal has been nice to me and they have really tried to fix the problem but they really don’t have a clue.

  • Ken March 14, 2011, 9:02 pm

    I have been with sprint over 10 years. i have no complaint with my cell phome. But last sept i signed a 2 yr contract for wireless imternet. i was supposed to get 3g 4g 5g. at least that is what i have been paying for. they did not tell me that 4g was not available in AZ or Okla. i think this outfit is low down cheaters. sure wish i could get in on the law suit. they want $200 to break my contract. they have me by the short hairs. I think we all need help.

  • christina March 19, 2011, 5:22 pm

    I just got the Evo for another phone line Feb 14, 2011 and am being charged those fees for another line that has nothing to do with the 4G and being told they are charges that I am suppose to have because of a smart phone, and yes I have that package. I just found out about this today and am not happy. Its insane and having to pay a lot more does not make me happy about it at all. I am considering dropping sprint and paying the money to no longer carry them as service because it will be that much cheaper.

  • Danh Tran March 23, 2011, 4:40 pm

    We need a new Law that would take away the contract the carriers get their customers into. Signing up a 1-2 year contract and end up with a lousy services! A contract is for the benefit of the carriers, not consumers, it’s not a fair deal. Signing a contract for ‘Price Protection’ is a lie! Month-to-month contract will put an end to all carriers that provide lousy services.

  • wess April 17, 2011, 7:29 am

    i think the lawsuit should extend to “all” evo and epic users who are paying for something they will not get ,i live by chicago and even when i’m in chicago i dont get 4g service so i am handing them $240 bucks per service agreement for nothing. even if i buy out of the contract they still get the 200 bucks.. i just wish they would make a phone that works when you need it to. my evo has had problems since i got it..in fact every phone i have gotten from sprint has been junk…time to face the music

  • Kirstie April 19, 2011, 11:37 am

    What’s really annoying is that I live in the metro area where Sprint has their HEADQUARTERS, and I have yet to experience 4G service. Certainly not in my house, and not when I’ve been out & about yet either (granted it’s only been about a month). Seriously, you’d think they’d at least have fabulous 4G coverage in their HQ’s metro area. At least I get to watch my battery drain as the phone searches for 4G coverage.

  • Yvette April 23, 2011, 12:43 pm

    I have recently purchased an evo shift and now im in a dilema whether i should stay with sprint or move on to ATT. I have been with Sprint for over 10 years and i agree that we shouldnt have to pay an additional $10.00 a month for “premium data”. i have another week to make up my mind, so any advice would be helpful.

  • Maria A. Chowaniec April 27, 2011, 12:28 pm

    Hi Ivette:

    If you decide to change carriers, you’d better walk out of the store with agreement in writing, I decided to switch from Verizon to Sprint due to problems with my internet, when I walked into the store a month ago I got a representative whom was very nice. My kids new exactly what they wanted 2 Evos and a blackberry, I decided to choose the most affordable Blackberry for myself, according to the rep I could go with the family plan for $129.99 plus $19.99 additioanal phones plus taxes and this included unlimited txt, web, etc, etc, he put all this in writing since I was not ready to make a decision and he was going to be out of work for 6 weeks due to surgery, I still had four more months to go with Verizon and was not going to rush, my kids went back to the store couple of times to play with the phones and when April 16th came (which was the last day for the deal) decided to get the phones. I tell you, I spent almost three hours at the beginning they did not want to get me all the deals that were in writing, so I left, the manager followed me and asked me if he could get the additional $100.00 off if I would get the phones that day, I told him that was the whole purpose of me being there. It was not a pleasant experience, but at the end I got what the first representative had put in writing, I was totally drained, but before leaving I asked the representative how much my bill was going to be monthly (more that once), she said it was going to be $169.99 plus taxes around $180.00, I made sure that I got that information correct before leaving the store. To my surprise I received my bill from Sprint couple of days ago and was charged $10.00 for each phone for premium data, I was never told about this charges. I called Sprint right away assuming it was a mistake, but to my surprise was told all this phones come with premium data, of course, I did not accept that answer, once I told the representative my whole experience at the store she said she would try to have charges waived, but to make long story short, I was told there is nothing I can do, they deceived me, made a fool out of me and now they want to make me believe I am the one who is lying. To make things worse, I turned in my old phones to get credit for them and now I have the option to cancel, but my phones are gone. How ironic!! I am beyond upset. My advise to you don’t rush, make a smart decision and make sure you get your contract in writing. I think from now on all this companies should give you everything in writing after all for the amount of money you are paying for phones is no different than a car loan. Hope this helps.

    Maria

  • Jeannine May 2, 2011, 12:14 pm

    This is what Sprint now claims we are paying the additional $10.00 a month for instead of it being a charge for 4G as we were originally told.
    We were also told that even though we didn’t have 4G in our area yet that the money we were being charged would help bring it to the area more quickly. What a crock.

    Premium Data

    The Premium Data add-on charge is required for smartphones. We require this add-on for phones made to deliver a superior wireless experience including Web, email, video and social networking.

    Sprint smartphones currently are: Android, BlackBerry, Palm, Instinct and Windows Mobile phones.

    On average, smartphone users use 10 times more data than customers with basic or feature phones. With this charge, Smartphone customers will continue to receive unlimited data and experience Sprint’s simplified services and rates, being able to take advantage of a rich data experience while on the Sprint network.

    If you would like an unlimited data plan, for a lower rate, and avoid this charge, you may want to check out some of our feature phones which do not require the $10 Premium Data add-on charge.

  • Beverly May 16, 2011, 7:14 pm

    I don’t know where you got your information; but, when I called to activate my Samsung Epics (2), and a Sanyo flip style the Sprint Rep told me that in order to activate I must purchase the All-In-One “Everything Data” service and that if I purchase that phone, I was also REQUIRED to purchase, separately, the additional 4G premium for an added $10 because the phone has been designed to utilize 4G services…even though Sprint does not “yet” offer that service in my area. Every month I wonder how can a company charge you for a service they knowingly aren’t providing…that’s like the gas company charging every home for gas because “the house” or “appliances” are capable of using gas instead of electric. Who has the racket and WHERE IS THE FCC on this issue?????

  • William Wheeler May 18, 2011, 2:03 pm

    So, how many of you guys signed up for the $69.99 plan? That’s what I signed up for and I keep getting stuck with this $10 charge. I was told a few times that it was for 4G. Now Sprint is telling me it’s for the data plan. I don’t understand. I have unlimited data, so are they saying it is limited?

  • Mike May 18, 2011, 3:12 pm

    Same thing. Ive argued with sprint countless times about the charge and can not get it dropped. Seriously considering droping them and going to Verizon. Just waitin to see who gets 4g service to me first. P.S. Evo’s and Epic’s can be rooted and get hotspot for free. Get your money’s worth!!!!!!! Oh ya, been with sprint for 8 years now. Would hate to leave them.

  • Wilfredo May 18, 2011, 5:31 pm

    I was also told in October of 2010 that I would have 4g by the end of the year (2010). Well its may 2011 and still no word of this. How do I become a part of this????? This has to be legally wrong, even though we signed off for it. We weren’t supposed to be left in the dark for so long. Sprint has dropped the ball in a major way. What a scam.

  • Brandan May 19, 2011, 10:26 pm

    This post is outdated and has been settled. I would like them to be hit with one for all of us. I had a lot of trouble with them the past 2 days and they are losing my service for wanting to charge me another $100 for a replacement when it is still under warranty.

  • Zhaoyi May 27, 2011, 5:14 pm

    Anything regarding this lawsuit yet? Anyway to get involved?

  • Barbara Mater May 30, 2011, 2:33 pm

    How do you get involved in this lawsuit? Was never informed nor did I know this information in advance or would have never purchased something that I am not getting full benefit of.

  • Jack June 2, 2011, 4:58 am

    And here is some news you can use: Sprint boasts of having “4G coverage” in the Dallas/Fort Worth Texas Area. I bought the HTC EVO 4g, paid the premium ASKED about coverage in my area and they responded to me with: “yes sir, you have it!” ALSO, I specifically asked them about using my phone as a wi-fi hot spot for the computers in my house. “Yes it can do that!” they chirped gleefully (of course that’s an extra $30 per month) I thought, “Great! Don’t have to use dsl service anymore (4g is supposed to be faster), Don’t need sat TV or movies (droid apps and websites got me covered) don’t need to pay for international calls (IM service has voice and video), no cap on the internet, I’m set! THAT is UNTIL I found out the TRUTH about their so-called 4G coverage…First, I was not getting ANY for the first month so I called June 1st and asked why I’m not getting what I paid for? (note: don’t waste your time with customer support or 1st tier tech support) The rep was helpful (shocking, if not atypical) and I got 4G but not strong signals. He recommended I re-boot it and said “sometimes it takes an hour to reset (he sent some some commands on his end)”. I waited, took the phone outdoors to see if that helped. Nope, nada, nothing. Either the signal was poor or it flipped back to 3G. I called tech support back. That is when $#!T hit the fan. They had the gall to tell me that 4G was not GUARANTEED anywhere and that if I could find service it would only be outdoors. OUTDOORS?! When I’m at my home I don’t envision me placing my droid on the outside of my home to get a 4G signal. I looked at their 4G coverage map (which, by the way, just happened to come out yesterday) and found out my home was in a “good” signal area next to a “best” signal area. Couldn’t work inside the house so I took a test walk. Outside in “good” area “poor” signal, walked to “best” area-still “poor” back to house 10 feet away, flipped to 3G. I asked Sprint earlier: “Why do I have a 4G phone?, Why am I paying a “premium” connection fee? and WHY am I paying 30 bucks a month and not getting 4G wi-fi service? (note to tech newbies: 4G is supposed to be a lot faster than 3G so fast it can replace DSL, 3G can not.) They responded: “we can’t give 4G service everywhere so do you want the 3G service or not?” I was nearly stunned into silence at the stupidity of that question but I gathered just enough breath to point out that their MAP showed I should be getting “good” service outside my HOUSE. Good people on this forum: I live in an area that (allegedly) HAS Sprint 4G service. It is a FARCE, a LIE, a FRAUD. EVERY person who is waiting for Sprint 4G service or “has” that service should be either involved in a lawsuit or at the very least raise 40,000,000 loud voices at once to demand promised and PAID for service and to stop telling outright LIES about what they have “ready” for us. WE ALL simply want our expensive, and (potentially) useful devices to WORK. Don’t deceive or lie to us and take our money making impossible promises. WE are NOT stupid. WE ARE YOUR CUSTOMERS. You had BETTER treat us like we are important to you. Nothing less is acceptable. (Any person who sees this letter is welcome to copy it and forward it to everyone you know who is being discounted by Sprint in the provision of REAL 4G service. I’m coping this letter to everyone I know and every blog, forum and posting on this topic. Come to think of it maybe CEO Hesse would appreciate 40,000,000 text messages on HIS phone when gets up one morning.)

    Signed,
    “I’m mad as hell and I’m not gonna take it anymore.”

    • Kevin Hill October 30, 2011, 6:42 pm

      Right there with you. I’m in Flower Mound (DFW area) and my home and work are clearly in the coverage area for 4g and so is the sprint store. Can’t get 4g in any of these for over 1.5 years. Asked for refunds or other compensation to no avail. I am looking for class action suit that covers our area.

  • Liz June 3, 2011, 3:08 am

    My EVO port just detached yesterday. When I brought my phone in the Sprint store I was just given the insurance paper and told it will cost me $100.00 ! What! There was no misuse of the product. I think it is the prongs on the charger that caused the problem and I am going to be the one to suffer? If I broke it because I was in the wrong, that is one thing, but because I plugged in to charge that is what caused it to break….. that is a defect! My phone is in perfect condition. I cannot believe they cannot reattach the port. I want in on that class action suit!

    • Ashley September 28, 2011, 4:45 pm

      Okay, first of all… this lawsuit is against Sprint’s claim to 4G service, it is not for someone who physically damaged their phone and is unhappy with an insurance policy. Sprint uses Asurion, an actual insurance company that is used by many other service providers including AT&T. A charging port just doesn’t detach from the board without physical provocation. It can loosen up due to quite a few things… talking while charging (this can cause a pull or pressure on the port), dropping the device (especially when plugged in), or putting a charger in or pulling it out of the charging port incorrectly. Once the charging port is loosened up, immediately bring it to a service and repair center before it fully breaks off. Most people make the mistake of still charging it and holding the charger at odd angles to get it recognized on the device. This only loosens it up further and causes breakage. I actually commend Sprint for even covering the damage when it is loosened, expecting them to cover it when it is completely broken off is ludicrous. Most other carriers and insurance companies are not this generous. Furthermore, a charging port cannot be reattached to the board because it is a delicate process involving soldering. Manufacturers do not want anyone doing that, technicians are not allowed to try. Also, as a technician, I would like to point out that this kind of damage is not limited to the EVO. All phones and electronic devices that must be plugged in are equally able to be damaged this way, I have seen it quite a bit. I’m sorry that the Sprint store that you went into did not do a more thorough job of explaining the issue and resolution. I also feel that they could have helped you with your insurance claim instead of pushing you out the door with a pamphlet or number. But, I do agree with their assessment of physical damage.

  • Jack June 4, 2011, 12:32 pm

     Here is the most shocking aspect of this whole fiasco: Nobody at Sprint seems to care about their claim of the “best 4g network” being utterly FALSE.  They charge for 4g and it is simply not there, correction, it is “there” but you have to be standing right under a clearwire tower to get three “arcs”.  Equally disturbing is their promotion of using 4g as a “hot spot” for other devices.  It would only “work” at your home IF said house is parked under a clearwire 4g tower AND you stand on the roof.  They respond by saying u can use it with 3g but if I may say, WTH?!  Why would you buy a 4g phone and (allegedly) get 4g service to establish a 3g hotspot?!  After they boast about: getting “kicking 4g speed with these phones”…and “they are 10x faster”  than what? two cups with a string? smoke signals? morse code?  Below is my original rant about this topic on another (android) forum.  Everyone is saying the same thing all across this country. Sprint why are you not listening?!  Honest Abe was right: “You can fool some of the people most of the time and most of the people some of the time BUT you can’t fool ALL of the people ALL of the time.”  (and Yes, Sprint is being sued in class-actions across the country, FYI)  
    Herewith:
    And here is some news you can use: Sprint boasts of having “4G coverage” in the Dallas/Fort Worth Texas Area. I bought the HTC EVO 4g, paid the premium and ASKED about coverage in my area and they responded to me with: “yes sir, you have it!” ALSO, I specifically asked them about using my phone as a wi-fi hot spot for the computers in my house. “Yes it can do that!” they chirped gleefully (of course that’s an extra $30 per month) I thought, “Great! Don’t have to use dsl service anymore (4g is supposed to be faster), Don’t need sat TV or movies (droid apps and websites got me covered) don’t need to pay for international calls (IM service has voice and video), no cap on the internet, I’m set! THAT is UNTIL I found out the TRUTH about their so-called 4G coverage…First, I was not getting ANY for the first month so I called June 1st and asked why I’m not getting what I paid for? (note: don’t waste your time with customer support or 1st tier tech support) The tech rep was helpful (shocking, if not atypical) and I got 4G but not strong signals. He recommended I re-boot it and said “sometimes it takes an hour to reset” (he sent some some commands on his end). I waited, took the phone outdoors to see if that helped. Nope, nada, nothing. Either the signal was poor or it flipped back to 3G. I called tech support back. That is when $#!T hit the fan. They had the gall to tell me that 4G was not GUARANTEED anywhere and that if I could find service it would only be outdoors. OUTDOORS?! When I’m at my home I don’t envision me placing my droid on the outside of my home to get a 4G signal. I looked at their 4G coverage map (which, by the way, just happened to come out yesterday) and found out my home was in a “good” signal area next to a “best” signal area. Couldn’t work inside the house so I took a test walk. Outside in “good” area “poor” signal, walked to “best” area-still “poor” back to house 10 feet away, flipped to 3G. I asked Sprint earlier: “Why do I have a 4G phone?, Why am I paying a “premium” connection fee? and WHY am I paying 30 bucks a month and not getting 4G wi-fi service? (note to tech newbies: 4G is supposed to be a lot faster than 3G so fast it can-in theory-replace DSL, 3G can not.) They responded: “we can’t give 4G service everywhere so do you want the 3G service or not?” I was nearly stunned into silence at the stupidity of that question but I gathered just enough breath to point out that their MAP showed I should be getting “good” service outside my HOUSE. Good people on this forum: I live in an area that (allegedly) HAS Sprint 4G service. It is a FARCE, a LIE, a FRAUD. EVERY person who is waiting for Sprint 4G service or “has” that service should be either involved in a lawsuit or at the very least raise 40,000,000 loud voices at once to demand promised and PAID for service and to stop telling outright LIES about what they have “ready” for us. WE ALL simply want our expensive, and (potentially) useful devices to WORK. Don’t deceive or lie to us and take our money making impossible promises. WE are NOT stupid. WE ARE YOUR CUSTOMERS. You had BETTER treat us like we are important to you. Nothing less is acceptable. (Any person who sees this letter is welcome to copy it and forward it to everyone you know who is being discounted by Sprint in the provision of REAL 4G service. I’m copying this letter to everyone I know and every blog, forum and posting on this topic. Come to think of it, maybe CEO Hesse would appreciate 40,000,000 text messages on HIS 4G phone when he gets up one morning.)

  • bruce patterson June 5, 2011, 6:28 pm

    HTC EVO with a 4g price and a 3g speed.
    Today the sprint guy (Walnut Creek, Ca 94595)
    Store said” 4g is’nt that much faster than 3g.”
    I know that sprints sub to install and upgrade sites to 4g
    Are broke! 2 hundred of 4 hundred northern California’s
    Sites hav’nt been done yet.
    I now leave my 4g antenna off because it uses battery.
    Bruce

  • Dot June 24, 2011, 10:27 pm

    Interested in getting involved in the law suit. Please send information.

  • Dot June 24, 2011, 10:30 pm

    Would like to get my complaint in too!!!

  • Kathy Mahaney June 30, 2011, 1:29 pm

    Please include me. I had the exact experience as Jack. Now they won’t let me out of my contract.

  • Mike Muszall July 2, 2011, 1:20 pm

    Live in the Metro Detroit area and bought me and my wife an EVO on launch day over a year ago now and still no 4g – Sick of it to tell the truth! Class action lawsuit all the way!!

  • Tonya July 4, 2011, 12:10 pm

    yes i do think sprint is getting over on peop with this $10 4G crap that does not work i got my evo4g dec 2010 and the 4g still does not work How do I get on with this lawsuit

  • Shantel July 5, 2011, 12:44 am

    I just found out TODAY that we are being charged $10 per phone for a “premium data connection”. I was never told that this was needed for these phones at time of purchase or else I would not have bought them for my husband and I. (Also we have never been credited our activation fees like the customer service rep said we would.) We already pay for the “Everything Data Plan” and I just dont understand why the hell I already pay for an “everything” plan that doesnt cover everything. Icing on the cake is that when I researched what this charge was for I realized it was for 4G….. I live in Hawaii where its pretty imposible to get 4G connection. I checked Sprint’s coverage map and it said I can get 4G in most buildings and cars…. and sometimes outdoors. I live in Hawaii…. I’m always outdoors. I will be making a call tomorrow morning and if I do not get any resolution I will go down to a Sprint store and do what every customer has the right to do, ask to speak to everyones supervisor untill I get some kind of resolution (if not the $10 charges taken off then an early cancellation of my contract). I also would like to be involved with this lawsuit

  • matt July 23, 2011, 7:12 am

    Well, you can all go to Verizon now and pay $30 add on for 2gb on a smartphone, and then $10 per gb over that. The $10 fee to keep unlimited on Sprint don’t seem that bad anymore. Let’s see with 2gb you can do so much, like watch 8-10 hours of low quality you tube videos a month! That’s it. Do more and you’re going to pay $10 more for each gig over.

  • Mitzy Fryer July 27, 2011, 12:07 pm

    Thank God. I’m an attorney in Oklahoma City, have had five lines with Sprint for nearly 15 years and I’m so glad they are finally getting sued. Every time a phone goes down, they charge an extra $10.00 a month to the plan because they no longer make that phone and so the replacement phone will cost an additional $10.00 a month.

  • John Zuniga August 1, 2011, 9:31 pm

    I was not even told about the $10 premium charge when I purchased I 4g evo. I was also told that it would be March when 4g would me available. They use phrases like “well THEY say late March or early April.” These so-called THEY kept giving a later approximate months when it would be available city wide, Tulsa,Ok. Well here it is Aug. and I am still paying the $10 premium and still no 4g.

    JOHN

  • Rusty August 2, 2011, 9:15 pm

    How do I get in on this I would love to het my money back for the product I’m not receiving!

  • Samantha August 2, 2011, 9:19 pm

    I have had my samsung epic with 4G capability since December of last year & I have never been able to use my 4G even though I get charged for it EVERY month!! This really aggravates me & I think Sprint owes me some frickin money!

  • xxx August 12, 2011, 4:48 am

    Not only we are getting charge this $10 for the premium charge but also, now we are getting charge $8 for mobile plan protection when it used to be $7. All these changes has been done without our consent..where is our rights? I’m definitively changing providers when my contract is over for all my 3 lines

  • Debbie S. August 16, 2011, 2:29 pm

    Sprint service with the fee is still cheaper than an iPhone. If you compare Sprint’s bottom line cost to other carriers, they are cheaper despite the fee with better coverage, too. So all you haters please switch carriers. That will do nothing but increase my existing speeds!

  • lamanda sinmons August 22, 2011, 3:39 pm

    Would like class suit info

  • Brad August 28, 2011, 11:02 am

    Ditto. Count me in.

  • Sharonda August 31, 2011, 2:40 pm

    Plz add me for info into this law suit. I have a n Epic and a Evo. xtra 20 for 4g ha, doesn’t work where i live!!!

  • Dennis & Norma September 2, 2011, 11:43 am

    We bought our daughter the same phone, we’ve encountered the same problem. She’s been through 4HTC EVO Cell phones! The applications are great but each device was defective, charging ports continues to be the issue. That’s $100 each time we have to pay to replace this HTC Evo Cell phone. Now this morning, her recent HTC Evo completely stop working does not even take the charge. With or without using her charger or any other charging device! We were told its our negligence of over using the phone! So then what’s a phone used for? FYI this cell is less than 3 month old never dropped, has a protective case with scratch resistance shield. Can anyone help? We want in this Class Action Lawsuit! Dramos20@sbcglobal.net

    • kim September 3, 2011, 3:51 am

      I purchased my epic oct 2010 and recently added a line with the evo for my son. My fiance has the evi shift. I would like to be involved in this lawsuit. Im in Nc and we have 4g but it is very unstable. My phone is constantly connecting/disconnecting from the 4g which kills the battery. I pay 80 bucks for my home internet service thru at & t uverse and when we are home we enable the wifi and have NO issues. The phones run great and are awesome. My home internet is unlimited and we are able to connect with 4 pcs 3 phones 2 ipods….5 pcs my fiance works from home. So what am i paying and extra 30 bucks for. Sprint needs to come better. I feel i should not be strong armed into payng for a service or good that i never….NEVER use.

  • kelly September 8, 2011, 8:10 pm

    im so in!!!!!!!!!!!!!!!!!!

  • rod September 14, 2011, 11:45 am

    Can we do this in NJ? I thought unlimited data was unlimited data. Why then do we need to pay an extra ten bucks to use that data?
    Don’t we pay for this in our phone plans?

  • jim September 16, 2011, 8:39 pm

    my letter to the FCC and FTC .
    more Sprint scams.
    In February, 2011, I purchased a new HTC Evo phone from Sprint.
    At the time, Sprint knew they were selling a phone with defective charging ports but never told me.I had a problem with this phone in Pittsburgh while traveling for my job as a writer. The staff there refused to do anything to help me.
    In May, I had the same issue and the woman at Sprint gave me a loaner phone and said the phone was covered under warranty and I would get a new or reconditioned phone, which I did a week or so later.
    Today, at the same store, they changed their policy and refused to replace the phone, saying it was “physical damage” (meaning it was MY fault). They refused to give me a loaner phone and refused to replace.
    Finally, after 80 minutes on the phone with Sprint customer service, getting bounced to four people-all with different explanations, I was told I would get a replacement phone sent to me overnight- The woman at the Sprint insurance company would not promise it would be a new phone.
    Ben James at Sprint at first said he couldn’t do anything to help me (he was my fourth person on the phone). Then he called back the store and said if I paid $100 deductible under my Sprint insurance plan, he would credit me the money, plus $20 for overnight delivery -which is all I wanted when I walked in the store. Why make me go the insurance route- so Sprint wouldn’t have to deal with the fact that they are still selling a defective phone?
    I lost two and a half hours of pay while being treated like a child who broke a toy even after I told them what happened in May.
    Rodrigo, the Assistant Manager, told me that Sprint records showed that in May, I came in to report a blue hue on my phone camera (which I did) and also that it was “broken,”- a cover up if I ever saw one. I told them that the phone wasn’t charging and they said it was the battery port
    Today, a salesperson at Radio Shack- my first stop before heading to Sprint- said he had the same phone and had the same problem, as did another salesman several months ago at Sprint
    on lower Broadway store in Manhattan.
    The point is this: I believe it is a violation of the law to knowingly sell a defective product (there are hundreds of complaints all over the Internet) and then blame the customer for breaking the phone. I have been a Sprint customer since 2000 and until this year, have never had a problem with a Sprint phone battery port. I give you permission to access my Sprint records to prove my point.
    This is an outrage that Sprint is allowed to do this; it calls for an investigation of the company and HTC which makes the phone.
    and -by the way- they are stealing $10 per month for 4G which I never get at home even though their antenas are on the roof of my building.
    Thank you for your time.

  • jerry foster September 17, 2011, 2:48 pm

    I have had my evo over a year now
    Im in memphis tn and no 4g
    Can i get in on the lawsuit?

  • Jesse September 20, 2011, 5:33 pm

    I’ve also had my EVO 4G for almost a year now, and there still no 4G service in Harlingen, TX.. How can I get in on this Lawsuit????? I’ve got 1 EVO 4G, 1 EVO SHIFT, 1 HTC ARRIVE… Thats $30 extra a month…

    • Ashley September 28, 2011, 3:01 pm

      For all of you people complaining about cost, keep in mind what Sprint’s competition is offering. Even if you are in an area where 4G is not yet up and running, the difference in cost and what Sprint provides you at no additional cost compared to the competition is huge. For example, you want two smartphones on a family plan (sharing a pool of minutes). At Sprint, the base plan price would be $129.99 and $10 per smartphone active on the account. The plan includes 1500 minutes, unlimited n/w at 7pm, unlimited mobile to mobile between Sprint and Nextel, unlimited text, picture, and video messaging, unlimited data access (web browsing, emailing, Sprint TV Premier, Sprint Music Premier, Telenav GPS (turn by turn directions, very accurate)), oh yeah and anymobile anytime (unlimited talking to any U.S. cell phone as long as you are not roaming). All of that for $149.99. Okay, so let’s look at Verizon… For 89.98 you get 1400 minutes, n/w at 7pm, and unlimited calling to 10 friends and family numbers. If you want unlimited messages, you must add another $30. Oh wait, you have smartphones so you’ll need data packages as well, add another $30 per line for only 2GB not even unlimited. If you need more data and do not want to pay an overage fee of $10 per 1GB, you can pay $50 per phone for 5GB or $80 per phone for 10GB. So, at it’s lowest Verizon is $179.98. That’s a $29.99 difference and you’re not even unlimited with them. A little ridiculous to be complaining about a $10 add on when others are charging $30 and you’re getting less huh?! Also, I saw earlier complaints about false advertising when we debuted Sprint’s 4G network. Some claimed it was a lie because it is actually Clearwire’s 4G towers we are using. Well, if you did your research you would know that Sprint owns the majority of Clearwire. So, yes it is fine to call it Sprint’s 4G network. On top of that, Sprint is also acquiring LTE very soon. I apologize if any of you were misinformed by a Sprint representative about coverage, cost, or a phone’s capabilites. That is unfortunate, but not all of us are like that. I make it my job, because it is, to stay on top of those things. My customer’s are fully aware of what they are leaving with. This is why Sprint has implemented a Customer Satisfaction Survey to follow up with you. If you are upset with the service you received from me during a recent store visit, you can give me a bad score. These are not taken lightly. I could lose my job if I continuously receive bad survey answers. Since Sprint started taking these surveys, we are tied for number one in customer satisfaction in the wireless provider division! I would also like to comment on EVO complaints. I work at a store that has a service and repair center. Yes, I frequently see EVO’s. But I can honestly tell you that the HTC EVO has many replaceable parts making it very easy for me to repair, and I probably see so many due to their popularity. The more there are out there, the more I will see. Even without a 4G connection, most of our 4G capable units are very fast, this is due to their processors. There is only one 4G unit in Sprint’s lineup that has less than a 1GhZ processor. Sprint’s 3G network is very good. On certain networks (AT&T), you are unable to video chat on their 3G network, not fast enough, you must use WiFi. Not so with Sprint. Okay…breathe…I’m done. I’m sorry, I like my job, I like Sprint, I like my customers. I get a bit defensive. I hope this was informative, but chances are if you are on this site, you will not care for a word I say anyway.

      • Curtis October 17, 2011, 10:29 pm

        Hello Ashley,
        I am just wondering where it is that you are based out of because in my city, El Paso, Tx, at any given moment of the day, I have yet to receive data above 256 kbps, let alone 4g coverage. Now, I am not trying to ruffle any feathers, but it is very frustrating hearing the comments from Sprint Representatives stating that 4g coverage is coming to El Paso within 3 months which I have heard now 5 times from different reps. The only place that anybody can get 4g coverage is in the Sprint store. I ask you what we, the customers, are supposed to do? I don’t believe that there is enough room within the store for us to set up shop and tents to get the service that we are told over and over will be available. What really needs to happen is for Sprint to tell employees not to say anything at all to the customers about when the coverage will take place and let the customers make the choice for themselves. It is very obvious that I too am fairly happy having Sprint service, otherwise I would have left 15 years ago, but with all of this loyalty, I believe that there should be some type of compensation to remedy the situation. Sprint plays all of these commercials saying that other companies “throttle” or “cut” data to their customers after hitting 2GB, where Sprint does not. The only reason that I can come up with is that it is difficult to “throttle” under 256 kbps. Might as well have a phone on dial-up, but as you stated, if you are reading this, chances are that you will not care for a word I say anyway.

  • jenniffer September 21, 2011, 3:01 pm

    I have 3 Blackberries. Sprint is doing the same to us. We are charged an extra $10. per phone a month. And we also have the air card. This cost $60. a month. For it to always roam! And for it to never have signal. They “SAY” we have excellent coverage….yet I have 4-5 dropped calls a day!! I have made several complaints the past 8 months. Always promised the world. They do not even call back!! I have been wondering if there is something that I can do about this. Really fed up with the high bills and no service to show! My bill is $250. – $280. a month.

  • Cristina September 23, 2011, 4:27 pm

    Search for “Bursor Class Action against Sprint” and you will be directed to their webpage. On that specific webpage, you will be provided with info about this case and you can contact/send them a message stating you would like to join their class action suit.

  • Creighton workman September 27, 2011, 10:12 am

    Wish I knew how to get in on this class action suit,have evo,& no 4g service.Sprint keeps hanging up on me when I try to call&fix problem.Ifeel so ripped off

  • susanne gray September 28, 2011, 5:26 am

    I think all of the phone companies are scandalous and need to be reprimanded and held accountable for their fees and surcharges. Ive had all
    of them and they all make the same promises that i woulnt be billed or overcharged and theyve all failed miserbly to hold up their end of the bargain. Someone needs to step in and advocathe.

  • R. & K. Robinson September 30, 2011, 2:19 pm

    We like almost certainly thousands of others invested in the EVO 4G when it first became available in the Dayton, OH area. That was in 2010 and the solmn promise was that we’d have 4G in the Dayton area by Christmas (Dec. 2010). It’s not 1 day from October and we still have no 4G services. In fact we travel a great deal and we’ve yet to find 4G anywhere on the Sprint network. So much for business ethics.

  • Myra Slaughter October 5, 2011, 2:07 pm

    I agree with most of the post above. I have 2 EVO,s in my household.
    How do I get involved in the class action lawsuit?

  • Curtis October 8, 2011, 1:42 pm

    I had been a verizon customer since 1992 when it was gte moblenet.when verizon acquired them they started their policy of charging $15 for reconection of each line on your account (there customer reps try to tell you all cellular providers do this but sprint does not), totaling $45 for my three lines each time I was late on my payment. I know most are thinking “well you should make your payment on time and that wouldn’t happen” and they are right but sometimes its hard to make ends meet being self employed so it did and it was expensive. I just want everyone to know this if they are planning to switch to verizon its worse overthere. When I left verizon l was paying $169 amonth for 1400 min shared unlimited text and picture text, no data (although every month they added data charges even though l had data blocks on all my lines, and I had to argue with them to get them removed everytime). If I wanted data they wanted 30 bucks extra per line which would have put me at $260 plus tax and fees! NO WAY! Although l dont like paying the 10 bucks for the service I’m not receiving, lm saving a whole lot of money with sprint just when I’m late on my bill because they dont charge a reconnect fee if you restore service right away and I’m paying $139 plus taxes and fees for my 2 evo’s. When comparing the two sprint is a much better deal. If they would put the millions they collect for 4g into their 4g network we would all have 4g by now. All l have left to say is get me a good quality 4g network or quit charging me for it! Sign me up.

  • jerry October 9, 2011, 11:58 pm

    sprint has been telling me (about 8 yrs. now) that they will have sprint service in my home town, not happened yet! Now they trying to limit the unlimited plan, and charging for 4g service when 4g service is very limited and not available anywhere near my location. Nothing like false advertisement/statements, t o gain business. Sprint will end up with another lawsuit, not to mention, all other past lawsuits. Time to drop sprint, switch to another carrier that cares for their customers.

  • THERESA GONSALVES October 19, 2011, 2:13 pm

    I have been with Sprint for over 10 years. currently 2 EVO’s and no 4g in site.

    not cool, i want my money back and better phones

  • stewart October 21, 2011, 11:35 am

    Wow, finally someone did something. I complained for months to them about poor service, poor connection and even no connection and the same old excuse, our towers are having problems. When in fact had no or limited tower service for my 4G phone.. Lucky I had my old 3G to go back to. Jerks like that are stealing money from Americans. They also will find a way to trickle their problems back down to all of us. Stewart

  • Gary Arslanian October 21, 2011, 11:47 pm

    I Have had so much trouble with my EVO that is has cost me time, time, time!! This is my second phone (EVO) and still have problems, slow media, they say they are working on towers or some other excuse, they can never give you the same excuse twice. Every person I talk to I get a different excuse. Can I get out of my contract? What’s the plan? Please advise.

    Thank you

  • mike October 24, 2011, 1:13 am

    I have had 5 of their alleged 4g phones since the day the evo came out and still have no 4g service! I have spent hundreds on these phone including replacements! I have talked to sprint customer reps dozens of times for repairs on phones and each time asked them when memphis was getting 4g service answers always the same ,they say in a couple of months. thats what I was told when i bought them 18 months ago! they advertise 4g then tell after (you) figure out its 3g only and they have you, they say “oh its not in your area yet”.!tired of getting ripped off!!!!!!!!!

  • mike October 24, 2011, 1:15 am

    would love some info on lawsuit! I feel like they owe me. this 3g is like 1990 dial up! ive replaved my evo at least 5 times and my wifes at least 5 times

  • JJ October 27, 2011, 12:37 pm

    I hope to get a full refund for every month I’ve had to pay for 4G access that I’ve never had in the burbs northwest of Boston. Hell at work in Lexington I don’t even see 4G nor do any of the people I work with. What a scam! Martha Coakley where are you?

  • JJ October 27, 2011, 12:39 pm

    BTW, I have the Galaxy S with the unlimited plan but paying $10 a month for vapor coverage.

  • CVS October 28, 2011, 6:48 am

    I have Sprint and a 4Gphone, and do not live in an area with the 4G service. But I will not be participating in this suit. All anyone has to do is compare plans across carriers and see that even with the additional charge for premium data services the plans are way less expensive than any of the others. Try using your phone as much as I do and keep your bill at around $130 a month with two smart phones, FaceBook, Linkenden updates and family all over the world. I was upset about the additional charge until I looked at my typical data use and went to AT&T, Verizon and TMobile. my monthly cost would have been at the least doubled. I know that a more accurate description and more truthfullness would be great, but if you shut up and compare costs, you will see it doesn’t matter what Sprint calls it, it is still a good deal. As far as your problems with the phone…I had a lousy Samsung, and went to the manufacturer of the phone first. I did have a back up to activate while Samsung took their good old time, but they admitted they had problems with the phone and helped arrange with Sprint for my elegebility to be reset and allowed me to purchase another phone. REMEMBER PEOPLE THE MANUFACTURERE MADE THE PIECE OF CRAP, WHY SHOULD SPRINT HELP YOU? DO YOUR RESEARCH!!

  • jesse haley October 30, 2011, 2:00 am

    Same situation here… If anyone finds out how to join in on the lawsuit let me know. I’m extremely mad about the new 5GB download limit on a plan that’s SUPPOSEDLY “UNLIMITED”!!!! I can be reached at cybersax18@gmail.com. I was also told by several sales reps, that, even if they did ever decide to change and limit our contracts, that, if we were ever n a 4G area, that they’d never EVER have any download limits what so ever on their 4G network!!! What a load of Crap!!! It’s now.limited to 5GB per month!!! Lying a** company!!!

  • Ashley Hinistroza October 30, 2011, 7:01 pm

    I am @ a TOTAL loss for words!!!!!….I just NOW stumbled on to what I have been in desperate search of for countless months……a glimmer of hope !!!!.I honestly don’t even know where to begin with ALL our family’s hardships over the past three years,though I’m trying so very hard to remain positive in thinking/believing that things will get better,and I’ll MOST gladly take learning that our family isn’t alone in our frustrations of paying for services,etc…that we have yet to receive.My family bought me the HTC Evo last Oct.for my birthday,as I wouldn’t have bought such an expensive phone myself,and struggled with feelings of guilt,that my family purchased a phone for me,that GREATLY exceeded all of theirs,but after great debate etc…I finally welcomed the idea that I would for once have a reliable phone as well as one that my family could benefit from as well…with offerings of many capabilities etc…I am currently without a working phone,and have had @ most apprx. 3 months of problem free use of the HTC Evo phone that I prayed WOULD be cost worthy,as I knew due to finances etc..would have to last me for quite some time.My husband made certain that my old phone’s insurance would be transfered over to my new phone,yet after 3 months later (Jan) were told by a Sprint service/repair store Rep.that my phone’s defective speaker would NOT be covered by Insurance as their records showed Insurance was never placed on my phone.My husband argued the fact,as we had/have Insurance on ALL our phones,we would NEVER have bought such an expensive phone and allow it to not be protected,when all our other phone’s on our account that were NOT near as costly,be covered.The repair for a new speaker was paid after we simply had no other choice and had already invested an hour and a half drive,and fuel to the store’s location from where we lived,as well as two hour wait on repair to refuse repair cost and not have issue resolved.The following month…(Feb),my middle son again informed me that the speaker was in fact,not working just as it had done the month prior.I had not even remotely used the phone in a way that could have caused speaker’s damage,even once much less twice in two months,as my use/need had only been phone calls,texting,and off and on browsing of internet when I was well enough to do so due to being disabled.I did not allow the speaker issue to be of worry as long as calls weren’t affected,however the next few weeks being the start of the BIGGER problem with charging phone due to the” defective port” that would soon after render the phone useable.My husband had also discussed with the Sprint Rep.when speaker was replaced…that there were countless complaints from other’s on the internet support site,of SAME issues yet the Rep.denied it being a defect,and stated the ONLY problem that was possibly of defect was the” CHARGING PORT”!!,and of course we had NO idea that he would be SO truthful in his statement so soon after,NOR….that we would be told @ that time,that the port was not a defect…but would be considered “wear and tear”,therefore NOT covered EITHER by Insurance! and thgh we recently were able to purchase a charger for the battery and 1 extra battery,the use of my phone for 7 days WOULD be short lived as well…due to the “charge port” !.In closing,we TOO have also been charged for the “4 G,etc..data” ea.line,mnthly additional fee inwhich we are lucky to get 2 bars of signal strength,much less the actual use of 4 G!!.

  • Brock Woods November 3, 2011, 3:07 pm

    I have been lied to f.rom the begaining . Sprint is a peice of work Never before have i felt that cricket would give me better service . This 4G that no one has , oopps only sprint’s 4G does’nt work. GIVE ME BACK MY MONEY !!!!!!!!

  • Brock Woods November 3, 2011, 3:12 pm

    May I add this is the fourth evo 4G I’ve had lamo this is crazy..

  • Bridget November 7, 2011, 12:37 pm

    Sprint is the most dishonest company I have ever had the displeasure of being in contract with. From the lack of promised 4g to billing discrepancies on a monthly basis that they think people are too stupid to catch, to basic lack of intelligence and honesty and people skills in their customer “service”- I have seen it all with Sprint (all except for them actually providing 4g service in my area). I am in Minnesota and do not get 4g coverage in my town of 60,000+. Sprint at one point was telling me that I would have 4g “sometime within the next 2 months” and after hearing it three it four times and THEN hearing them blame it on the tsunami hitting Japan I was irate. What a horrible tragedy for them to try and hide their lies behind. I definitely want in on this class action. Sprint makes me sick.

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